Are you passionate about education and eager to make a difference in the lives of students? Tri-County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today! We welcome applicants from all backgrounds and experiences who are committed to excellence in education.
Under the general supervision of the Learning Commons Director, the Tutoring Services Scheduling Assistant is the primary contact for students arriving in the Learning Commons for a tutoring session, calling to make an appointment, or emailing with paper submissions or questions. This position requires professional work of a confidential nature, independent judgment, initiative, and discretion.
Duties:
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Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
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Assists students in scheduling tutoring sessions and checking in for appointments.
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Directs tutoring services traffic by leading students to their tutors.
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Interprets tutoring services policies and procedures to students.
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Assists the Learning Commons Director, Learning Strategist, and other Learning Commons faculty and staff with project support as needed.
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Monitors and maintains the physical area of tutoring services and monitors online tutoring referrals via the tutoring email account and early alert system.
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Supports tutors and serves as a resource for institutional knowledge, policies, procedures, etc.
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Maintains Scheduler shifts and coordinates with tutors and students when appointments need to be canceled or amended.
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Enters interactions and appointments and maintains data for improved service delivery.
