Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our guest services team at our vibrant hospitality property. In this pivotal role, you will oversee daily front desk operations, ensure exceptional guest experiences, and maintain smooth communication between departments. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. This paid position offers a dynamic opportunity to showcase your hospitality management skills and contribute to creating memorable stays for our guests.
Responsibilities
- Supervise front desk staff to deliver outstanding guest service, ensuring all guest inquiries and requests are handled promptly and professionally
- Oversee check-in and check-out procedures, maintaining accuracy and efficiency while adhering to hotel policies
- Manage multi-line phone systems, answer inquiries with courteous phone etiquette, and direct calls appropriately
- Coordinate with housekeeping, maintenance, and other departments to resolve guest issues swiftly and effectively
- Assist with night audit processes, balancing accounts and preparing reports to ensure financial accuracy overnight
- Support guest relations by addressing concerns proactively, providing local information, and enhancing overall guest satisfaction
- Train new team members on hotel management systems, customer service standards, and operational procedures
Skills
- Proven experience in hospitality management or hotel operations with a focus on front desk functions
- Bilingual or multilingual abilities to serve diverse guests effectively
- Strong customer service skills with a friendly, approachable demeanor
- Knowledge of hotel management software and multi-line phone systems
- Excellent communication skills, including phone etiquette and guest interaction techniques
- Ability to handle night audit responsibilities with attention to detail and accuracy
- Experience in resort or hotel environments that emphasize guest relations and hospitality excellence
Pay: $22.00 - $24.00 per hour
Work Location: In person
