Client Care Specialist (CCS)
Join Our High-Producing Real Estate Team
As our Client Care Specialist (CCS), you’ll play a pivotal role in keeping clients connected and agents supported. Every lead you speak with has already inquired about buying or selling a home. Think of this role as a bit like being the air traffic controller of our office: juggling inbound calls, booking appointments, and managing the follow-up steps that keep everything running smoothly.
Key Responsibilities
- Follow-Up with Warm Leads – Nurture and schedule appointments with people who’ve already expressed interest (no cold calling).
- Answer Inbound Calls – Serve as the first point of contact for clients calling in.
- Book Appointments & Follow Through – Ensure all necessary follow-up steps are completed once an appointment is scheduled.
- Maintain CRM Accuracy – Record notes, track conversations, and keep client and agent files current.
- Balance Competing Priorities – Handle inbound calls, outbound follow-up, ensure all messages are being responded to and daily task completion in a fast-paced environment.
- Provide Concierge-Level Service – Ensure every client feels cared for, heard, and professionally guided.
What We’re Looking For
- Natural Multitasker – You thrive in environments with many moving parts.
- Detail-Oriented – Accuracy and consistency are second nature to you.
- Tech-Savvy – Comfortable with CRMs, Google Suite, and multiple monitors.
- Strong Communicator – Clear, confident, and professional on the phone and in writing.
- Problem Solver – Can adjust quickly when schedules or client needs change.
- Adaptable Learner – Can follow scripts, pick up new processes quickly, and adjust as needed.
- Team Player – Service-oriented and aligned with helping the whole team succeed.
- Positive Energy – Bring a can-do attitude into a fast-paced environment.
- Reliability – Shows up on time consistently, follows through on commitments, stays focused, and can be counted on daily
Why Join Us?
- Competitive pay: $18/hr
- Benefits package: PTO and Health Insurance.
- In-office only — be part of a collaborative, high-performing team.
- Real career growth in a nationally recognized real estate group.
Availability
- Hours of operation: Monday–Sunday, 8:00 AM – 8:00 PM
- Office is Open Most Holidays
- Candidate must be available to work weekends
Apply Now
Ready to contribute to our team's success and grow with us? Please send your resume and a cover letter detailing why you're the ideal candidate for the Customer Service Specialist role by applying . We're excited to hear from you!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Education:
Experience:
- Customer Service: 2 years (Required)
Ability to Commute:
- San Antonio, TX 78231 (Required)
Work Location: In person
