JOB Provides operational and guest service support for events hosted at Convention and Visitors Bureau (CVB) venues, including the Grapevine Convention Center, Palace Arts Center, Fairway Events Center and Grapevine Main. Assists with event setup and breakdown, guest services, ticketing, catering, concessions and audiovisual support while working closely with Event Coordinators and clients to ensure events are executed smoothly and guests receive an exceptional experience. Assist with maintaining the cleanliness, organization, and readiness of event facilities before, during, and after events. EXAMPLE OF DUTIES 1. Provides exceptional customer service to clients, guests and visitors to ensure a positive and memorable event experience.
2. Assists with the setup, breakdown of tables, chairs and meeting equipment, assist with general preparation of event spaces at CVB venues.
3. Assists Event Coordinators, clients, and vendors with event needs and operational support.
4. Operates and assists with audio-visual equipment and basic event technology as needed.
5. Performs box office operations, including selling tickets and assisting guests with purchases.
6. Works concession areas when assigned, handling cash and credit card transactions and providing customer service to guests.
7. Assists with food and beverage prep, service and cleanup for events.
8. Performs usher duties, including greeting guests and directing them to seating or event areas.
9. Answers phones, assists with general inquiries, and supports administrative or front-of-house needs as required.
10. Monitors events and facilities, occasionally working independently at assigned CVB venues.
11. Maintains the cleanliness, organization, and readiness of event facilities before, during, and after events. Including but not limited to: Sweeping, mopping, scrubbing and polishing floors, removing trash from offices, common areas and kitchen facility, clean lavatories, rest rooms, including replenishing towels, soaps and tissue.
12. Works irregular hours including evenings and weekends.
13. Maintains professionalism when interacting with the public, coworkers, vendors, and clients.
14. Maintains regular and reliable attendance to support scheduled events and operations.
15. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
16. Regular and timely attendance are required for this position.
17. Interacts professionally and respectfully with the public, coworkers, and others in the course of daily work. SUPPLEMENTAL INFORMATION The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
