Customer Operations Specialist
Trimline Windows, Inc. – Warminster, PA
Trimline Windows, a family-owned custom window manufacturer located in the Warminster area, is looking for a motivated and organized individual to join our Customer Operations team.
This position is a great fit for someone who enjoys working with people, staying organized, communicating clearly, and helping keep operations moving smoothly. The role combines customer communication, order coordination, follow-up, and day-to-day operational support in a fast-paced manufacturing environment.
We are looking for someone dependable, proactive, detail-oriented, and comfortable handling multiple responsibilities throughout the day.
Responsibilities: include, but are not limited to:
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Communicate with customers by phone and email in a professional and timely manner.
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Assist customers with quotes, orders, product questions, and general inquiries.
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Enter and process quotes and orders accurately within company systems.
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Follow up with customers regarding pending quotes, order updates, and open items.
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Help maintain organized communication and visibility throughout the customer process.
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Track customer requests and ensure items are followed through to completion.
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Support proactive customer outreach initiatives, surveys, and follow-up communication.
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Help identify and communicate issues, delays, or customer concerns.
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Assist with reporting, tracking, and other operational tasks as assigned.
Qualifications
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Strong communication and interpersonal skills.
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Professional phone and email etiquette.
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Highly organized with strong attention to detail.
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Ability to multitask and stay organized in a busy environment.
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Positive attitude and willingness to learn.
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Reliable, proactive, and team-oriented.
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Comfortable using Microsoft Office and computer-based systems.
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Experience in customer service, order entry, office coordination, or manufacturing environments is a plus.
What We’re Looking For
We’re looking for someone who:
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Takes pride in being organized and dependable.
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Follows through on tasks and communication.
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Works well with both customers and internal teams.
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Can stay calm and professional under pressure.
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Enjoys being part of a growing and improving operation.
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Is willing to take initiative and help wherever needed.
Schedule & Benefits
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Full-Time Position
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Competitive Compensation
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Comprehensive Benefits Package
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401(k) Matching
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Paid Holidays
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Opportunity for long-term growth within the company
