The Service Dispatcher provides efficient and professional customer service to both customers and team members by coordinating service operations from start to finish. This role is responsible for creating and scheduling maintenance, repair, and diagnostic work orders, ensuring timely communication and accurate documentation throughout the process.
The Service Dispatcher acts as the central point of contact for customers, addressing questions and concerns, reviewing pricing, and setting clear expectations for service appointments. Once jobs are completed, the dispatcher finalizes invoices and completes transactions. Additional responsibilities include creating purchase orders for parts, assisting with inventory, and supporting office operations.
Key Responsibilities:
- Customer Service: Communicate with customers regarding service issues, pricing, scheduling, and expectations.
- Work Order Management: Create, edit, and finalize work orders, tickets, and invoices accurately and promptly.
- Scheduling: Coordinate service dates with customers and technicians to ensure efficient workflow.
- Purchasing & Inventory: Create purchase orders for parts, assist with inventory counts, and organize stock as needed.
- Administrative Tasks: Handle emails, phone calls, and paperwork; manage computer systems and Microsoft applications.
- Front Desk Support: Assist in an office environment, ensuring smooth day-to-day operations.
Job Type: Full-time (8 hour shift)
Pay: From $15.00+ per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Qualifications:
- High school or equivalent (Preferred)
- Up to 6 months of experience in office administration, front desk, scheduling, and/or invoicing
- preferred.
- Clean driving record and valid driver’s license required.
- Proficiency with computers, Microsoft Office, email, and 10-key keypad.
- Strong communication and organizational skills.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
