ATX Dental Studio | Austin, TX
ATX Dental Studio is looking for a friendly, organized, dependable, and motivated full-time Dental Front Desk Patient Coordinator to join our growing team.
We are a boutique, privately owned dental practice focused on providing a personalized, high-quality patient experience. We value people, teamwork, professionalism, attention to detail, and creating an environment where both patients and team members feel comfortable and supported.
This position is much more than answering phones and checking patients in and out. Our front office plays an important role in the entire patient journey, from the first phone call through treatment completion. We are looking for someone who takes ownership, anticipates what needs to happen next, communicates confidently with patients, and helps keep the office running smoothly.
Key Responsibilities
- Warmly welcome patients and provide an elevated experience from arrival through checkout
- Answer and manage phone calls, texts, emails, and patient inquiries professionally
- Schedule and confirm new patient, hygiene, restorative, cosmetic, Invisalign, and treatment appointments
- Maintain productive doctor and hygiene schedules and proactively work to fill openings
- Assist new patients with forms, insurance information, office expectations, and appointment preparation
- Verify dental insurance eligibility and benefits and accurately enter benefit information
- Understand common PPO benefits, including deductibles, annual maximums, frequencies, waiting periods, and estimated patient responsibility
- Review treatment plans and confidently explain estimated insurance coverage and patient financial responsibility
- Present treatment plans and financial options in a clear, comfortable, and professional manner
- Help patients understand recommended treatment and encourage them to move forward with necessary care
- Follow up with patients regarding unscheduled treatment and continuing care
- Collect patient payments, treatment deposits, and outstanding balances
- Accurately complete patient checkout, post payments, and maintain financial documentation
- Submit and follow up on dental insurance claims, EOBs, denials, and outstanding claims when needed
- Coordinate specialist referrals and necessary patient records
- Maintain accurate patient charts, insurance information, financial notes, and communication documentation
- Monitor recall and continuing-care lists and help maintain a productive hygiene schedule
- Communicate closely with the dentist, hygienists, assistants, and management to keep the day running efficiently
- Help maintain an organized, professional, and welcoming front-office environment
- Identify and help correct scheduling, insurance, or patient-account issues before they negatively affect the patient experience
Our Ideal Candidate
- Previous dental front-office or treatment coordinator experience strongly preferred
- Comfortable with dental terminology and common dental procedures
- Experience with dental insurance verification and claims
- Understanding of PPO dental insurance benefits is strongly preferred
- Experience presenting treatment plans and discussing financial arrangements
- Comfortable discussing treatment costs and collecting payments
- Strong scheduling, organizational, and multitasking skills
- Excellent written and verbal communication
- Friendly, personable, and confident when speaking with patients
- Detail-oriented and able to catch and correct errors
- Professional, reliable, punctual, and dependable
- Proactive, solutions-oriented, and willing to take ownership of responsibilities
- Comfortable learning and working within dental practice-management software
- Able to provide exceptional hospitality while maintaining efficiency and accountability
- Positive attitude and team-oriented mindset
Experience with Dentrix Ascend is a plus.
What We Value
At ATX Dental Studio, the front office is a key part of both the patient experience and the success of the practice.
We value someone who:
- Takes ownership rather than waiting to be told what to do
- Anticipates what the office and patients will need next
- Communicates confidently and professionally
- Pays attention to the small details
- Understands the importance of keeping the schedule productive
- Is comfortable following up with patients and helping them move forward with treatment
- Treats every patient with warmth, respect, and professionalism
- Works well with the entire team and contributes to a positive office culture
Schedule
Full-Time
Monday–Thursday: 9:00 AM–5:00 PM
Why Join ATX Dental Studio?
ATX Dental Studio is a growing private practice focused on high-quality general and cosmetic dentistry in a comfortable, personalized environment.
We are looking for someone who wants to become an important part of the practice, build relationships with our patients, and grow with our team long-term.
If you have dental front-office experience, enjoy connecting with patients, and take pride in keeping an office organized and productive, we would love to hear from you.
Compensation: $22-$25 per hour
To apply, please submit your resume along with a brief description of your previous dental front-office and/or treatment coordination experience.
Pay: $22.00 - $25.00 per hour
Work Location: In person
