Simmons Industries is seeking a Customer Success Associate to support our Verizon campaign by delivering exceptional customer experiences and personalized customer service. In this Customer Success Associate role, you’ll help customers understand available telecommunications solutions, answer questions, and ensure every interaction leaves a lasting positive impression through outstanding customer service.
We’re looking for individuals who are driven, adaptable, and passionate about helping others. Whether you’re starting your career or looking to expand your professional experience, this Customer Success Associate opportunity offers hands-on training, mentorship, and a clear path for advancement. As a Customer Success Associate, you will play an important role in strengthening customer relationships while maintaining a high standard of customer service.
Main Responsibilities of a Customer Success Associate:
- Maintain customer relationships assigned by the Client Success Manager while delivering exceptional customer service and support.
- Monitor assigned accounts in company dashboards, oversee adoption rates, and ensure customer success with Verizon products and services.
- Assist with onboarding, implementation, and customer training sessions as part of the Customer Success Associate role.
- Communicate with account points-of-contact and support customers throughout their journey with professionalism and customer service excellence.
- Monitor proactive engagement signals and provide timely support to improve customer satisfaction and retention.
- Track key client metrics using internal systems and tools while maintaining organized account records and reports.
- Collaborate with leadership and team members to improve processes and enhance the overall customer experience as a Customer Success Associate.
Qualifications for the Customer Success Associate:
- Previous experience in customer service, customer support, or account coordination is a plus.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Good emotional intelligence and the ability to build positive customer relationships.
- Organized and analytical mindset with the ability to prioritize tasks effectively.
- Comfortable learning CRM systems, dashboards, and new software tools.
- Ability to create reports, monitor account activity, and identify customer needs proactively.
Join Simmons Industries and become part of a team committed to professional growth, customer service excellence, and building lasting customer relationships through the Verizon campaign. This Customer Success Associate position is ideal for motivated individuals seeking career advancement, hands-on training, and long-term success as a Customer Success Associate.
Pay: $50,171.61 - $60,421.73 per year
Benefits:
- Employee assistance program
- Employee discount
- Paid training
- Professional development assistance
- Referral program
Work Location: In person
