Housing Specialist — Insurance Displacement & Emergency Placement
1st Choice Home Stays
We are hiring two Housing Specialists to join our team in Meridian, Idaho.
Compensation Pay $30/hour
Starts as a 1099 position and transitions into a W-2 salary role
No Benefits
Employment Type Full-Time
Positions Open 2
Schedule Core Hours Monday–Friday, 40 hours/week, in-office
Location Meridian, Idaho (in-person — not remote)
On-Call Rotation Required, covering non-business hours (evenings, nights, weekends) On-Call Expectations Laptop accessible at all times, including in your vehicle when out; respond to any housing inquiry (call, text, or email) within 5 minutes during your shift Field Work Occasional in-person visits to damaged homes, in-person paperwork assistance, property showings
About Us
1st Choice Home Stays places families into furnished housing on the worst day of their lives — house fires, floods, displacements that can't wait. We don't make families sit in a hotel parking lot waiting for insurance to approve paperwork. We house them first and work the insurance side in parallel. We've sheltered uninsured families for free because we believe no one should be without a roof while a process plays out.
About the Role
The Housing Specialist owns the entire placement process from the first phone call through move-in and handoff. You'll be the person a fire department captain calls at 11 PM, the person an adjuster has to take seriously, and the person a family in crisis trusts to make things okay. You'll manage 10–15 active files at once, advocate hard with insurance companies and TPAs, and document everything in real time so nothing falls through the cracks. This is a high-responsibility role for someone who can hold competing priorities without dropping any of them, take ownership when mistakes happen, and grow from them.
What You'll Do
- Take intake calls from families, fire departments, restoration companies, insurance adjusters, TPAs, and referral partners
- Place families in emergency housing the same day — often within the hour
- Source like-for-like longer-term housing while emergency placements are still active
- Verify ALE coverage, push back on adjusters when policies are misapplied, and build documented cases for approval
- Prepare authorization paperwork, leases, fair rental value reports, and check-in guides
- Log every call, text, email, photo, and decision in Monday.com in real time
- Cover on-call shifts on rotation
- Make field visits — damaged homes, in-person paperwork help, property showings
- Appear in company videos and social media content, capturing authentic moments as they happen
Who Thrives Here
- 3+ years in a high-volume role where people depended on your follow-through
- Strong written and verbal communication, especially in emotional or high-stakes situations
- Calm, decisive judgment under pressure
- Comfortable advocating with large institutions — insurance, hospitals, government agencies, legal systems
- Disciplined documentation habits and ease with case management software
- Backgrounds we love: insurance, hospitality, social services, healthcare coordination, emergency response, property management, victim advocacy, patient navigation
- A genuine pull toward this kind of work — not just looking for a job
The Realities of This Role
We want you to know exactly what you're signing up for:
- In-office during scheduled shifts — not remote
- On-call rotation means laptop with you at all times during non-business hours, including in your car
- Every housing inquiry gets a response within 5 minutes during your shift, no exceptions
- "If it's not logged in Monday.com, it didn't happen." We document everything, obsessively
- Field calls happen — you'll need reliable transportation and a willingness to show up in person
- This role includes appearing in company videos and social media content as a condition of employment
How to Apply
Apply through this listing. Strong candidates will receive a follow-up email with screening questions before being scheduled for a Zoom interview.
Application Questions:
- If it's not logged in Monday.com, we treat it as if it didn't happen — every call, text, email, and photo gets logged in real time, not at the end of day. How do you feel about that level of documentation discipline?
- Why are you looking to leave your current role?
- This role includes appearing in company videos and social media content, and signing a media release form as a condition of employment. Are you comfortable with that?
- This role requires 40 hours/week in-office, on-call rotation during non-business hours with your laptop on you at all times, and responding to any inquiry within 5 minutes. Can you commit to this?
- A big part of what we do is showing up for families on the worst day of their lives — sometimes for free when they have no insurance. Why does that matter to you?
- In this role, you'll sometimes deal with insurance adjusters who push back on policy, give policyholders misinformation, or even badmouth our company. How would you redirect a conversation like that and keep it constructive?
- With a high case load and competing priorities, how do you decide what gets your attention first — and how do you make sure nothing falls through the cracks?
- Do you work better independently or as part of a team?
- Where do you see your career in 5 years?
- Fun question! What's your zodiac sign?
Work Location: In person — Meridian, Idaho
Pay: From $30.00 per hour
Application Question(s):
- If it's not logged in Monday.com, we treat it as if it didn't happen. Every call, text, email, and photo gets logged in real time, not at end of day. How do you feel about that level of documentation discipline?
- Why are you looking to leave your current role?
- This role includes appearing in company videos, social media content, and capturing real moments throughout the day to day. We use authentic media to tell our story, build trust with families and referral partners, and grow the business. Our goal is to build reality type TV show with our company and change the industry for the better through our influence. Are you comfortable being on camera and signing a media release form as a condition of employment?
- This role requires being in-office during shift 40 hours a week, on-call rotation in the non-business hours where you must keep your laptop with you at all times, and responding to any housing inquiry within 5 minutes - calls, texts, or emails. Can you commit to this?
- A big part of what we do is showing up for families on the worst day of their lives, sometimes for free when they have no insurance. Why does that matter to you?
- In this role, you'll sometimes deal with insurance adjusters who push back on policy, give policyholders misinformation, or even badmouth our company. How would you redirect a conversation like that and keep it constructive?
- With a high case load and competing priorities, how do you decide what gets your attention first — and how do you make sure nothing falls through the cracks?
- Do you work better independently or as part of a team?
- Where do you see your career in 5 years?
- Fun question! What's your zodiac sign?
- Can you pass a background check?
Work Location: In person
