JOB DESCRIPTION: Crude Oil Dispatcher
LOCATION: San Antonio, TX / Remote
REPORTS TO: Operations Manager
SUMMARY:
The primary purpose of this role is to dispatch our driver base in a way that both works to maximize their utilization and maintain customer service with our clients
ESSENTIAL FUNCTIONS:
· Daily Responsibility:
o Checking dispatch that occurred during PM shift for completion and issues
o Build loads in Pakenergy
o Update driver schedules
o Communicate with drivers and pumpers via calls/texts/emails
o Optimize loads on drivers
o Check levels and inventory on high producing locations and adjust dispatch accordingly
o Reporting to customers
o Adjust and reroute drivers to accommodate requests and closures
o Setup and update master data for new and existing locations
o Assist accounting specialist in gathering data for ticket corrections and errors
o Log dropped loads
o Log driver call outs
o Track driver schedules and days off
o Email daily update at EOB
· Weekly Responsibility:
o Weekly handoff with partner of daily changes/updates/action items needed since last rotation
o Review driver onboarding to plan for additional capacity
· Monthly Responsibility:
o Review days off list for accuracy
o All other duties as assigned by leadership
QUALIFICATIONS:
· High School Diploma or equivalent required
· 2 years of customer service experience required
· 2 years of dispatching or other applicable experience required
· Microsoft office skills required; intermediate experience preferred
· Positive can-do attitude required
· Exceptional problem solving skills required
· Strong listening, written, and verbal communication skills required
· Ability to work through high pressure situations and juggle competing priorities
· Must be able to work effectively with a team and independently
· Must be able to prioritize and meet deadlines imposed in a dynamic environment
· Must be a self-starter capable of excelling with minimal direct supervision; we do not want to micromanage
WORKING CONDITIONS:
· Sitting for long periods of time
· Available 24/7 for 7 days on shift
· 7 full days on followed by 7 full days off shift
· Weekends and holidays required
· Must be a team player, willing to step in and help teammates
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Language:
Location:
- San Antonio, TX (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: Remote
