If you know what a well-run independent shop looks like — and you've been one of the reasons it runs that way — this role is for you.
At Dieter's Automotive, we've built a reputation on doing quality work and treating customers like people, not ticket numbers. We're hiring an experienced Service Advisor who can walk into this environment and hit the ground running: writing accurate ROs, presenting honest estimates, and being the steady voice between customers and technicians.
Abraham, the owner, built this shop to do things the right way — and he's only interested in adding people who share that standard. If you're a top performer who wants to be recognized and rewarded as one, keep reading.
This is not a training role. We're looking for someone who already understands the job and is ready to own it.
WHAT YOU'LL DO
● Welcome customers and guide them confidently through the service process
● Write clear, accurate repair orders and build detailed estimates
● Communicate repair needs and timelines clearly to customers
● Coordinate workflow between technicians, parts suppliers, and customers
● Manage multiple vehicles and customers without dropping the ball
● Keep documentation tight and job tracking current throughout the day
● Follow up proactively — before customers have to ask
WHAT WE'RE LOOKING FOR
● Prior experience as a Service Advisor at an independent automotive shop (required — this is not an entry-level role)
● You have a track record of top performance and the numbers to back it up
● Solid command of automotive repair terminology and shop operations
● Experience writing ROs and presenting repair recommendations with confidence
● Strong communication skills — with customers and technicians alike
● Organized, self-directed, and reliable under pressure
BENEFITS
● 401(k) with matching
● Health insurance
● Paid time off
● Professional development assistance
● Relocation assistance
TO APPLY
Please submit your resume along with a short note answering the following:
- How many years of Service Advisor experience do you have?
- What types of shops have you worked in — independent, dealership, franchise, or collision?
- Approximately how many repair orders did you manage per day?
- What do you enjoy most about being a Service Advisor?
Qualified candidates will be invited to a brief phone interview prior to an in-person interview.
Pay: $70,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Work Location: In person
