Responsible for general office and clinical support to clinical staff within the department.
Principal Accountabilities:
1. Monitor the patient call back clinical phone line; notify appropriate clinician regarding patient needs and issues.
2. Make initial phone contacts with patients requiring clinical visits.
3. Work closely with clinical staff in obtaining required documentation in a timely manner; including DocuSign
4. Schedule appointments for clinical visits/virtual visits; create and close routes assigned to clinicians
5. Assist the clinical staff with patient follow-up phone calls and complete the needed clinical notes in the computer.
6. As appropriate, act as liaison between the customer service department and the clinical staff.
7. Assist patients with basic CPAP/VPAP troubleshooting
8. Direct patients to appropriate departments with concerns
9. Review compliance with patients and instruct with guidelines to meet insurance compliance requirements
10. Other job-related duties as requested by management.; including special projects to identify areas of process improvement.
11. Business Office Associate assists with in-person translation (Spanish to English) for the clinical team (home visits) to elevate patient compliance of usage and elevate patient experience.
Required:
1. High school diploma; college degree preferred
2. Previous education and/or work experience in the healthcare field preferred.
3. Bilingual(Spanish/English)
AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health.
Our Business Units
- AtHome Medical – a Durable Medical Equipment Company, combining professional services and high-quality medical products.
- Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex.
- Real Estate Division – Commercial Property and Residential Housing ownership and management services for AHSIC and Atlantic Health.
- MSO – Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others.
- Eagle Ambulance – a private ambulance company.
- Joint Ventures – Investment interests with various healthcare organizations.
- AHa! Innovation Center – an incubator designed to promote and commercialize innovation in the health care arena.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
