Service BDC Coordinator
Studio City, CA
Join Our Team at Century West BMW
Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination, customer follow-up, and inbound/outbound communication.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.
Compensation
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$20/hour base pay
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Monthly performance bonus tiers based on:
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Appointments set
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Show rate
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Repair order (RO) conversion
Bonus Structure Example:
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Tier 1: $300/month – Meets baseline KPIs
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Tier 2: $600/month – Strong performance
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Tier 3: $1,000+/month – Top performer
High performers can significantly increase their monthly earnings.
What You’ll Do
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Manage inbound and outbound service calls, emails, and online inquiries
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Schedule and confirm service appointments efficiently and accurately
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Follow up with customers regarding upcoming, missed, and recommended services
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Re-engage inactive customers and support retention efforts
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Coordinate with Service Advisors to ensure smooth appointment flow
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Maintain accurate customer records in CRM systems
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Deliver a high-level, professional customer experience in every interaction
What We’re Looking For
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Minimum 1 year of experience in an automotive BDC role (required)
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Previous service BDC experience strongly preferred
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Strong communication skills (phone, email, and text)
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Highly organized with strong attention to detail
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Ability to multitask and prioritize in a fast-paced environment
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Positive, team-oriented attitude with a customer-first mindset
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Proficiency in CRM systems (ADP/CDK experience a plus)
What We Offer
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Medical, dental, and vision benefits
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401(k) with company match
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Paid time off and holidays
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Career growth opportunities within a premier automotive group
Why Century West BMW?
At Century West BMW, we pride ourselves on delivering a luxury experience at every touchpoint. Our team is driven, supportive, and committed to excellence. If you’re looking to grow your career in a professional, fast-paced environment, this is the place.
Apply Today
Only candidates with BDC experience who are ready to perform and deliver exceptional service should apply.
