Location: Hybrid - Durham,NC
Hours: M-F (12pm-9pm)
ABOUT US:
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
ROLE DESCRIPTION:
Victra is seeking detail-oriented and service-driven Travel & Expense Administrator to support Victra’s Travel & Expense team with coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.
KEY RESPONSIBILITIES:
Travel & Expense Program Administration
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Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
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Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
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Assist with itinerary changes, cancellations, rebooking’s, and emergency travel support.
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Support employee offboarding by ensuring timely closure of T&E reports and accounts.
- Provided administrative Support for company’s card & expense tool, Ramp.
Policy Compliance, Education & Documentation
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Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.
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Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
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Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
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Help educate travelers on travel policies, approval processes, and preferred vendors.
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Provide guidance and resources to employees on T&E systems, tools, and policies.
Customer Service & Team
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Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
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Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
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Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
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Partner with team members to handle high-volume travel periods or priority bookings.
Collaboration & Process Improvement
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Support process improvement initiatives led by the Corporate Travel & Expense Manager.
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Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
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Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
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Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
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Assist in collecting feedback and recommending enhancements to the travel program.
WHAT WE ARE LOOKING FOR:
Education & Experience
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High school diploma or GED required; associate or bachelor’s degree preferred.
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10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.
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Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense etc.) strongly preferred.
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Previous expense platform experience preferred, Ramp Expense experience preferred.
Skills & Competencies
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Exceptional attention to detail, organization, and follow-through.
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Strong verbal and written communication skills.
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Ability to multitask and prioritize in a deadline-driven environment.
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Service mindset with a calm, solutions-focused approach to challenges.
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Basic understanding of travel logistics, pricing structures, and fare rules.
Working Conditions
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Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.
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Hybrid role and requires working in the HQ office 3 days a week if local in RDU area or virtual for West Coast applicants.
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Shift hours are Monday to Friday 12pm to - 9p EST.
WHY JOIN US?
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Paid training and career development opportunities.
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Comprehensive health, dental, and vision insurance.
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401k retirement plan.
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Tuition reimbursement.
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Employee discounts on Verizon services.
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Referral bonuses.
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Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
