Overview
Haru is growing Japanese restaurant in the heart of Los Altos, dedicated to providing exceptional food, genuine hospitality, and an outstanding guest experience.
We are looking for a passionate and experienced Restaurant General Manager to lead our team, inspire excellence, and help build a strong restaurant culture. This role works closely with the owners to oversee daily operations, develop the team, and ensure every guest enjoys an exceptional dining experience.
If you are a hands-on leader who enjoys mentoring people, solving problems, and creating memorable hospitality experiences, we'd love to hear from you.
Responsibilities
- Lead daily restaurant operations
- Manage FOH & BOH teams
- Utilize POS systems for order processing, sales tracking, and cash handling with accuracy and integrity.
- Train, develop, and motivate staff through ongoing coaching, staff training programs, and performance evaluations to foster a high-performing team.
- Handle customer service issues promptly to ensure guest satisfaction and build lasting relationships with patrons.
- Conduct shift management duties including scheduling, supervising kitchen and front-of-house teams, and ensuring operational efficiency during busy hours.
- Analyze profit and loss statements to identify opportunities for revenue growth and cost control strategies aligned with business goals.
- Inventory and ordering
- Labor and food cost management
- Work closely with the owner and chef
- Ensure food safety and cleanliness
- Help build a positive team culture
Qualifications
- Demonstrated leadership skills with supervising experience in hospitality or restaurant management roles.
- Familiarity with POS systems ; cash handling experience essential.
- Excellent customer service skills with the ability to resolve issues effectively while maintaining professionalism.
- Ability to manage inventory control, budgeting, and profit & loss analysis confidently.
- Experience in staff training & development along with interviewing skills for hiring top talent.
- Knowledge of Japanese cuisine or culinary experience in fine dining environments is a plus; hotel or banquet experience is advantageous.
- Strong organizational skills with the ability to multitask efficiently during high-volume periods.
- Passion for hospitality management with a focus on team leadership and creating memorable guest experiences.
Embark on this exciting journey as our Restaurant General Manager — lead with energy, inspire your team, serve exceptional Japanese cuisine, and create unforgettable dining moments!
Pay: $79,941.67 - $90,230.84 per year
Work Location: In person
