Position Summary: Grand Harbor Marina & Resort is seeking a highly organized and customer-focused HOA Administrator to oversee the day-to-day administrative operations of the condominium Homeowners Association. This role is responsible for managing HOA communications, financial tracking, and resident support while ensuring smooth coordination between condo owners, guests, and marina management. Key Responsibilities: Manage all Homeowners Association (HOA) communications, including responding to homeowner inquiries and distributing updates, notices, and correspondence Prepare, maintain, and distribute monthly HOA reports, including financial summaries and operational updates Process and track billing, invoices, dues, and contracts related to HOA operations Maintain accurate and organized records using Excel spreadsheets for reporting, billing, and owner information Answer incoming calls and provide professional, courteous customer service to homeowners, guests, and vendors Coordinate and manage reservations related to HOA-managed units or amenities Provide administrative support to marina and resort leadership as needed Assist with organizing HOA meetings, preparing agendas, and documenting meeting minutes Ensure compliance with HOA policies, procedures, and governing documents Perform other administrative duties as assigned by management Qualifications: Previous administrative or office management experience required; HOA or property management experience preferred Strong organizational skills with attention to detail and accuracy Proficiency in Microsoft Excel and general office software Excellent written and verbal communication skills Ability to manage multiple priorities and meet deadlines in a fast-paced environment Customer service-oriented mindset with a professional demeanor Ability to handle sensitive or confidential information with discretion Work Environment & Schedule: Full-time position based on-site at Grand Harbor Marina & Resort Schedule may include occasional evenings or weekends depending on HOA or resort needs
Southern Marinas is a premier owner/operator of properties strategically located across the United States. Our seasoned leadership team has more than 75 years of combined experience and specializes in marina acquisition and management. Our philosophy is to extend a warm welcome and gracious hospitality across all touchpoints of the customer experience. Our success has been a result of our ability to deliver what we promise, exceed expectations, and surprise our members and customers with extra care and support. The key to this success rests with our associates, therefore, we continually strive to create a culture where our team members feel valued and are encouraged to develop their skills both personally and professionally.
