Job Summary
We are seeking an energetic and motivated Lead Team Member (LTM) to oversee daily cafe operations and provide leadership during assigned shifts and in the absence of the Owners. The LTM serves as the primary point of contact, supports and develops team members, and ensures exceptional customer service, product quality, cleanliness, safety, and operational efficiency. The ideal candidate demonstrates strong leadership, reliability, sound judgment, and a commitment to fostering a positive team environment while upholding the cafe's mission, values, and brand standards.
Responsibilities
- Serve as the primary on-site leader and point of contact during assigned shifts and in the absence of the Owners, ensuring smooth and efficient café operations.
- Oversee and coordinate daily front-of-house operations to ensure efficient, consistent, and high quality service.
- Supervise, support, and provide direction to team members while fostering accountability, teamwork, and professional conduct.
- Assist with staff scheduling, onboarding, training, coaching, and performance feedback to support employee development and operational success.
- Deliver and uphold exceptional guest service standards to promote customer satisfaction and loyalty.
- Warmly acknowledge every customer with a genuine smile, enthusiastic greeting, and welcoming demeanor upon entering the cafe.
- Lead by example by modeling the Owners' customer service expectations and ensuring team members consistently provide courteous, friendly, and professional service.
- Address guest questions, concerns, and service issues promptly, professionally, and with sound judgment.
- Monitor product quality, food presentation, and inventory levels, including supplies and sanitation materials.
- Ensure compliance with all food safety, sanitation, health, and workplace safety standards.
- Enforce established policies, procedures, and operational standards to support consistency and accountability.
- Reconcile and balance daily cash drawers and ensure accurate cash-handling procedures.
- Monitor operational practices to minimize waste and support cost-effective operations.
- Represent the café professionally within the community and contribute to initiatives that strengthen the brand and customer relationships.
Requirements
- High school diploma or equivalent.
- One year of experience as a Restaurant Manager, Kitchen Shift Supervisor, or in a similar leadership role within a restaurant, kitchen, or food service environment.
- One year of experience delivering and overseeing high-quality customer service.
Join us as a Lead Team Member to lead and support your team, deliver exceptional customer experiences, and strengthen your leadership skills in a dynamic café environment!
Pay: $18.00 - $20.00 per hour
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have a high school diploma or equivalent?
- Are you available to work Tuesday through Saturday between 7:30 a.m. and 2:30 p.m.?
Experience:
- Food service management: 1 year (Required)
- delivering and overseeing high-quality customer service: 1 year (Required)
Work Location: In person
