Job Summary
Racquet Club of Irvine is a premier private racquet club dedicated to delivering an exceptional member experience through outstanding service, first-class facilities, and a welcoming community. We foster a healthy work-life balance and seek team members who are passionate about hospitality, health, and racquet sports.
As our club continues to invest in upgraded facilities and amenities, we remain equally committed to cultivating a positive, team-oriented culture. We are looking for individuals who provide exceptional customer service, collaborate effectively with colleagues, and create a welcoming environment for members, guests, and fellow staff.
Primary Responsibility
The Front Desk Attendant is responsible for delivering exceptional member and guest service while ensuring the efficient daily operation of the front desk. This role serves as the first point of contact for the club and requires professionalism, hospitality, and a thorough understanding of the club’s programs, services, and amenities.
Core Competencies
- Good Communication Skills
- Team Player
- Attention to Detail
- Well Organized
- Punctuality
- Good Time Management Skills
- Adaptability
- Willingness to Grow
- Decision Making Skills
- Problem Solver/Solution Oriented
- Personability/Diplomacy
Job Duties
- Consistently provide excellent customer service and perform duties in a manner that will retain and attract members.
- Present a professional, positive image and appearance that reflects well on the organization.
- Greet and check members and guests in with sincere hospitality and effective communication skills
- Possess general knowledge of the club: amenities, programs, facilities, staff, etc.
- Process and accurately record credit card and other non-cash transactions.
- Handle member complaints in a calm and timely manner, and direct questions or concerns to the correct individuals
- Assist members with program registrations, court bookings, and club activities.
- Answer incoming calls and direct inquiries to the appropriate staff members.
- Maintain a clean, organized, and professional front desk and lobby area.
- Support other departments as needed to ensure smooth club operations.
- Schedule and manage court reservations for tennis, squash, pickleball, and other racquet sports.
- Other duties as assigned
- Deliver a consistently high-quality member and guest experience.
- Promote an overall positive community and culture among the front desk staff and all other departments at the club
- Resolve or appropriately escalate member and guest concerns in a professional and timely manner.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
