Position Summary
Under the direct supervision of the Clinical Lead, provides clinical, front-office, and administrative support to patients and providers. Performs Medical Assistant and Patient Services Representative duties to promote safe, efficient patient care and smooth clinic workflows. This position primarily supports the South Bay clinics in San Mateo and Daly City; work location may vary based on staffing needs.
Essential Duties and Responsibilities
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Manage patient rooming and flow, including pre-visit preparation, vital signs, medication and allergy review, health maintenance review, and post-visit support.
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Prepare patients and exam rooms for visits and procedures; assist clinicians within the Medical Assistant scope of practice.
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Perform ordered clinical tasks, including specimen collection, point-of-care testing, medication administration, injections, and other validated procedures.
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Document accurate patient information in the electronic health record and pend orders for clinician review as permitted by policy.
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Support prescription refills, results, referrals, authorizations, callbacks, patient education, and care coordination under clinician direction.
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Follow infection prevention, medication safety, PPE, sterile technique, biohazard, sharps, and equipment-cleaning requirements.
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Register and check patients in and out; verify demographics and insurance; collect payments; and assist with billing or authorization issues.
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Answer calls, schedule and confirm appointments, support MyChart inquiries, route messages, and communicate delays or schedule changes.
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Process incoming records, laboratory results, faxes, and other documents promptly and accurately in Epic.
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Maintain supplies, equipment, required logs, and a clean and safe work environment; promptly report workflow or safety concerns.
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Provide professional, culturally responsive service and collaborate with clinicians, colleagues, patients, families, pharmacies, payers, and outside facilities.
Knowledge, Skills, and Abilities
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Knowledge of medical terminology, anatomy and physiology, infection prevention, medication administration, and standard Medical Assistant practices.
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Competency in vital signs, patient preparation, specimen handling, injections, point-of-care testing, and electronic health record documentation.
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Proficiency using Epic or another electronic health record, patient scheduling systems, Microsoft Outlook, Microsoft Office, and standard office equipment.
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Strong customer service, teamwork, organizational, written, and verbal communication skills.
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Ability to prioritize multiple tasks, respond calmly to changing needs, and complete work within established timeframes.
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Ability to recognize duties outside the Medical Assistant scope of practice and escalate them to licensed clinical personnel.
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Ability to follow UCSF Health Medical Foundation code of conduct, policies, HIPAA requirements, applicable laws, and safety standards,
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Commitment to service excellence, continuous improvement, patient confidentiality, cultural sensitivity, and respectful collaboration.
Education and Certifications
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High school diploma or equivalent required.
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Graduate of an accredited Medical Assistant program that includes injectable medication training.
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Nationally or California-certified Medical Assistant required; certification must be obtained within 90 days of hire if not held at the time of hire.
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Current CPR/BLS certification from an approved agency and required infection control training.
Typical Experience
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Two years of Medical Assistant experience in OB/GYN or women's health required.
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Two years of Medical Assisting, specimen handling, or phlebotomy experience and bilingual Spanish skills preferred.
Equal Employment Opportunity
UCSF Health Medical Foundation is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.
