CCV Case Manager - Bilingual (Spanish / English)
Catholic Charities of Philadelphia
Community Center at Visitation
2646 Kensington Ave
Philadelphia, PA – 19125
The Archdiocese of Philadelphia and its entities is a Roman Catholic religious organization and that all employees are expected to respect and conduct themselves in accordance with the values, teachings, and morals of the Roman Catholic Church.
Job purpose
The Community Center at Visitation is seeking a compassionate, dedicated, and mission-driven Bilingual Case Manager to support individuals, youth, and families facing poverty, food insecurity, housing instability, unemployment, and related social challenges.
The Bilingual Case Manager will provide direct services, case management, and community-based support to help clients build stability, strengthen life skills, and work toward greater self-sufficiency, while upholding the dignity of each person in accordance with Catholic social teaching.
Duties and responsibilities
Outreach & Engagement
-
Conduct bilingual (Spanish/English) community outreach in the neighborhoods surrounding the Community Center at Visitation, particularly in the Kensington area, to build trust, assess client needs, and connect youth, individuals, and families to appropriate services and resources in alignment with Catholic values.
-
Perform home visits and community-based fieldwork to assess needs, provide support, and engage hard-to-reach populations.
-
Participate in community outreach efforts, including parish and school events, resource fairs, and other local organizations.
Case Management & Client Support
-
Provide case management services to individuals, youth and families in crisis, including intake assessments, service planning, and follow-up.
-
Maintain consistent communication with clients to monitor progress and adjust service plans as needed.
-
Connect individuals, youth, and families to community resources, including food assistance, housing support, employment services, educational programs, and mental health resources.
-
Advocate for clients to help ensure access to services, benefits, and supportive programs.
Individual and Family Development
-
Develop individualized case plans that respect each client’s strengths, needs, and cultural background.
-
Support youth and families in setting and achieving goals related to education, employment, family stability, and personal growth.
-
Facilitate or assist with workshops and group activities on topics such as life skills, job readiness, parenting, mental wellness, and financial literacy.
Collaboration & Community
- Collaborate with internal staff and external service providers to coordinate care and referrals.
-
Build and maintain strong relationships with community agencies, schools, parishes, and service organizations.
Compliance & Professional Standards
-
Maintain accurate, timely, and confidential case notes and client records in compliance with organizational policies and applicable regulations.
-
Comply with mandatory reporting laws and all relevant professional and ethical standards.
-
Participate in supervision, team meetings, and ongoing training or professional development.
General Support
-
Provide additional support and assistance as requested by the Executive Director to support the mission and operations of the Community Center.
Qualifications
-
Bachelor’s degree in social work, human services, or related field
-
Experience in case management, community-based services, or family support strongly preferred.
-
Minimum of 2 years of experience working with vulnerable or underserved populations.
-
Experience in case management, community-based services, or family support strongly preferred.
-
Bilingual (Spanish/English) required.
-
Familiarity with Catholic social teaching and a commitment to serving all people with dignity, compassion, and respect.
-
Strong interpersonal, communication, organizational, and problem-solving skills.
-
Ability to work independently and collaboratively in a team-oriented environment.
-
Background check and required clearances.
Working conditions
-
Standing or sitting for long periods, depending on the day and CCV day’s schedule.
-
Regular interaction with guests or community members.
-
Noise level depending on the CCV day’s schedule.
-
Fieldwork required, including home and site visits in high-need communities.
-
Some evening or weekend hours may be required.
-
Must have reliable transportation and valid driver’s license.
Physical requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tool or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 lbs.
