Office Administrator – Auto Body Shop
Location: Los Angeles, CA
Full-Time | In-Person
About Us:
Certified Collision Crafters is a premium collision repair center located in the heart of Los Angeles. With a commitment to top-tier service and expert craftsmanship, we pride ourselves on creating a smooth and professional experience for every customer. We are looking for a proactive and detail-oriented Office Administrator to join our growing team.
Job Summary:
The Office Administrator will play a key role in the day-to-day operations of the shop, supporting both the front office and the repair team. This position requires strong communication, organization, and multitasking skills to keep our customer service and internal workflow running smoothly.
Responsibilities:
- Manage incoming calls with professionalism and excellent phone etiquette
- Greet and assist customers, provide status updates, and answer general inquiries
- Schedule appointments and coordinate vehicle drop-off/pick-up timelines
- Prepare, organize, and process customer paperwork and repair authorizations (both electronic and physical)
- Review and organize incoming invoices for accuracy and completeness
- Maintain organized files and records (digital and paper)
- Assist in insurance communications and follow-ups
- Support social media posting and business profile updates (e.g., Instagram, Yelp)
- Ensure the office environment is clean, organized, and stocked with necessary supplies
- Collaborate with shop staff to ensure workflow is efficient and customer-focused
- Maintain confidentiality of sensitive business and customer information
Qualifications:
- Prior administrative or customer service experience (auto industry a plus)
- Proficient in computer use, including Google Workspace (Docs, Sheets, Gmail, Calendar)
- Strong communication skills, both verbal and written
- Excellent organization, time management, and multitasking ability
- Familiarity with basic office equipment (printers, scanners, phone systems)
- Social media experience is a plus (Instagram, Google Business, Yelp)
- Bilingual in Hebrew or Russian is a plus. Language skills are appreciated to better serve our diverse customer base but are not required for employment.*
What We Offer:
- Competitive hourly pay (based on experience)
- Supportive and collaborative work environment
- Opportunity for training and career advancement
- Involvement in a fast-growing, customer-first business
*Certified Collision Crafters is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, national origin, or language. Bilingual skills in Hebrew or Russian are welcomed as a plus but not required.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- Professional development assistance
Ability to Commute:
- Los Angeles, CA 90019 (Preferred)
Work Location: In person
