Local family owned and operated label manufacturing company looking for a detail-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, process customer orders, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes, solve problems, and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities include but are not limited to:
- Manage incoming calls;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- Keep records of customer interactions, process customer orders/data entry and file documents;
- Follow communication procedures, guidelines and policies;
- Go the extra mile to engage customers.
Skills
- Proven customer support experience or experience as a client service representative - willing to train detail-oriented applicants with no experience;
- Track record of over-achieving quota;
- Strong phone contact handling skills and active listening;
- Customer orientation and ability to adapt/respond to different types of people and personalities;
- Excellent communication and presentation skills;
- Ability to multi-task, prioritize, and manage time effectively;
- High school diploma.
Job Type: Full-time
Pay: $25,000.00 - $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
