Under general supervision, is responsible for responding to and processing non-emergency requests for City services, problem resolution, and/or general information; performs other duties as required.
The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list, and will replace the names on the current list. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439.
The examination process will consist of a computerized exam weighted 90% covering Public Relations, Information Ordering, Call Center Customer Service, Record Locating, and Microsoft Outlook 2021, and a computerized exam weighted 10% covering Data Entry.
The exam is expected to be administered in late July – early August 2026. Approved applicants will be notified by mail/email of their scheduled test date and time.
All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test.
The certification process will be: Fixed Band
The City of Columbus is an Equal Opportunity Employer
