We are looking for the right person to fill a 3pm-11pm Front Desk Associate position. The 3pm-11pm shift would be a Friday, Saturday Sunday shift with a possibility of Monday. If you are out going and have great customer service skills... this is a great job for you. This is a perfect job for a college student as we can work around a class schedule. This is a part time position that can move into a full time position soon. Hotel experience is a plus...but not a deal breaker. Must be available for weekends.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Help Director of Sales with tasks for events and group bookings.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Missoula, MT 59808 (Required)
Ability to Relocate:
- Missoula, MT 59808: Relocate before starting work (Required)
Work Location: In person
