Position Summary: The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.
Duties / Responsibilities:
- Manage large numbers of incoming calls.
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
- Keeps records of customer interactions, process customer data, and file documents.
- Coordinates service requirements of customers effectively and timely.
- Take the extra mile by inquiring about service requests to ensure completion of one-trip service. • Maintain physical and electronic records effectively.
- Other duties as assigned.
Qualifications:
- High School diploma or equivalent.
- Minimum 2 years of related experience in customer care coordination / administration.
- Proficient in AS-400 and MS Office Products, including Excel.
- Excellent phone etiquette and communication skills.
- Must be well organized and able to effectively manage time.
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
