Join a winning team!
Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.
Supervision of Unit Activities:
- Functions as a role model by periodically demonstrating the ability to provide direct patient care with consideration of age and population-specific needs.
- Provides direction to staff in order to assure high quality patient care. Monitors performance and provides instruction/counseling as needed
- Coordinates schedules of staff members to ensure adequate coverage and provides maximum utilization of the workforce based on patient acuity and staffing guidelines while accounting for staff skill mix.
- Holds staff accountable for customer service and includes in performance evaluations
- Ensures staff are knowledgeable about policies and procedures and enforces accountability
Operational Management:
- Manages Human Resource activities with Human Resources in regard to recruiting, selection, hiring, training, professional development, mentoring, counseling, salary planning, performance evaluations and termination
- Maintains an up-to-date departmental manual in Policy Tech
- Monitors availability of supplies and plans for replacement of necessary items and purchase of new items to assure efficient operations.
- Ensures compliance with regulatory and accrediting agency specifications to meet federal, state and local regulations including Conditions of Participation, DHR, HIPAA, EMTALA, etc.
- Develops operating budget for unit and is accountable for expenditures, cost containment and revenue generation.
- Meets or exceeds unit-related goals identified on the hospital quality scorecard (i.e. core measures, falls with injury, medication errors, ED Metrics, (LWOT’s, Door to Provider, ED LOS).)
- Develops Performance Improvement Plan: Measures and Reports Outcomes and Improvement Strategies using PDCA Methodology
Communication/Customer Experience:
- Rounds of staff, patients, physicians and departments served to identify opportunities for recognition and improvement and to identify needed tools/equipment.
- Provides service recovery for customers
- Maintains open communication with all staff members through staff meetings, email correspondence and other communication methods
- Keeps the Administrative Team Leader informed of department activities and significant events.
- Promotes safe hand-off communication amongst team members (i.e. bedside rounding, use of hand-off report)
- Demonstrates excellent customer service and conducts duties in a positive, customer-friendly manner to all customers of the department (patients, visitors, physicians, other team members)
- Maintains awareness of patient experience scores and targets areas of needed improvement by using established strategies and by incorporating bedside staff involvement
Education/Development/Personal Initiative:
- Develops and maintains an orientation program for all new employees and for all employees floated to the unit.
- Knowledgeable about and follows hospital/unit policies and procedures
- Participates in assigned hospital committees (i.e. Patient Safety, Nurse Leader, Department Leader)
- Leads the department Inservice Programs, performs an annual learning needs assessment and coordinates annual competency requirements.
- Assumes responsibility for personal professional development
- Provides notification of tardiness/attendance and follows attendance guidelines
ED Specific Responsibilities:
- Maintains a leadership role in the Emergency Management Plan.
- Ensures daily treatment team occurrence and facilitation of plan of care
- Maintains a good relationship with the ED Medical Director and works collaboratively to ensure optimal patient outcomes.
- Maintain an EMS & Community partnership to ensure external customer service.
Collaborates with providers, staff and marketing personnel to provide community education regarding ED services.
Stroke Response:
- Be certified/qualified in NIHSS or equivalent standard neurologic assessments and scales,
- Have a working knowledge of the organization's stroke protocols
- Be knowledgeable of current stroke guidelines
- Be aware of new patient care techniques related to stroke
Chest Pain Response:
- Have working knowledge of chest pain/STEMI protocols and guidelines
- Competent to care for patient post PCI (percutaneous coronary intervention)
- Provide safe, effective, efficient, timely, patient-centered care for patients with cardiovascular presentations
