JOB
This position plays a vital role in supporting new student processes and providing high-quality customer service to students seeking enrollment. Responsibilities include assisting students with admissions applications, residency determination, financial aid applications, and connecting students to various wrap-around support services while also providing support with continuing education registration, appointment scheduling, and providing both in-person and online assistance. This position requires excellent oral and written communication skills, strong attention to detail, and an outgoing, student-focused personality with exceptional interpersonal abilities to work in a fast-paced environment. The Assistant reports directly to the Director of Student Access and Financial Aid.
EXAMPLE OF DUTIES
Required:
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Associate degree
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Strong Customer Service Skills
Preferred:
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Bachelor’s Degree
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Community College Experience
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Proficiency in Spanish
SUPPLEMENTAL INFORMATION
- Provide a safe, honest, confidential, and respectful environment where students can ask questions, express concerns, and discuss interests.
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Connect students with campus resources (Success Coaches, counselors, Student Services)
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Making student ID badges
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Assist with making Welcome Packets for mailing
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Process incoming and outgoing mail for Student Success
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Assist students in requesting transcripts
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Process and print transcripts upon request
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Contact students with incomplete files
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Other duties as assigned
JOB TRAINING:
Required Position Training to be completed in the first year of hire:
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Colleague
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Self-Service
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New Student Orientation
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CFNC Application
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FAFSA
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NC Residency Determination Service
Suggested Training:
