Delta Professional Services (DPS) is a wholly owned subsidiary of Delta Air Lines and the premier Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The General Manager, Client Operations will be responsible for leading and motivating a team of DPS individuals that are responsible providing high quality customer service and support for multiple clients external to Delta Air Lines. The incumbent will also be responsible for leading a team to onboard new clients and support the growing DPS business. This will be accomplished by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organizations standard operating procedures (SOPs). To be successful, we are seeking a leader that is focused on thoughtfully driving the business forward. This leader will lead new client development and build seamless customer interactions. He/She must accelerate our client experience by strengthening customer trust, expanding training offerings, and launching new offerings and experiences.
This is a critical leadership role on Delta professional Services Operations team. This leader will collaborate with leaders across the Operations, Sourcing and Administration teams to deliver on our goals and support DPS’ broader customer and profitability objectives.
The leader must lead with the following characteristics:
- Entrepreneurial, change-striving, resilient spirit that leads by example
- Is disruptive in thinking big and dreaming big without boundaries
- Embraces challenges and drives toward solutions
- Comfortable and confident expressing candor to any audience, has executive presence
- Ability to flex and tailor communication when speaking with business partners and external partners
This position reports to the Senior Vice President, Operations & Client Experience for Delta Professional Services (DPS).
