Patient Check-in
-
Check in patients, verify demographic information, and enter all patient data accurately into the electronic medical record.
-
Support patients in filling out intake
- Verify insurance status and document appropriate billing information.
-
Assess ability to pay fee-for-service, collect fees per established policy, and assist patients with fee-for-service forms as needed.
-
Process billing forms and submit charges for payment.
-
Record all monetary transactions in receipt books and the tracking log, maintain the on-site cash balance, and reconcile cash payments at end of shift.
-
Keep the front desk stocked with forms and supplies, and update patients in the lobby on the status of their visit.
-
Communicate relevant information clearly to co-workers to support quality patient care.
-
Schedule walk-in and call-in patients for physician, nurse, or social work visits, determining need for new, continuity, or urgent care.
-
Document all scheduling and rescheduling details, including patient demographics and insurance status.
-
Call patients with appointment reminders as needed.
-
Phone Calls
-
Answer calls courteously, provide appropriate resources (clinic information, educational materials), transfer calls, and take and follow up on messages.
-
Check voicemail, maintain the telephone log, and document conversations as needed.
-
Conduct in-reach calls to previous and prospective patients to set up appointments
-
Insurance Verification
-
Verify patient insurance coverage through Emdeon and Medicaid online verification systems.
-
Assess Medicaid eligibility for allowable annual visits and associated co-payments, and review eligibility for Medicare, Medicaid, Take Charge, and other payers; schedule eligible patients to meet with a Social Worker.
-
Ensure Community Care referrals are in place before visits, and direct patients to the Community Care site to change primary care providers as appropriate.
-
Medical Records
-
Scan paper records into the electronic medical record (HIPAA compliance signatures, financial certifications, test results, outside medical records, and other patient information).
-
Respond to medical records requests promptly, and contact patients regarding release forms and document appropriately.
-
Retrieve and file charts maintained in the clinic.
-
Supplies and Organization
-
Clean and stock the patient waiting area.
-
Maintain patient files and databases.
-
Notify the supervisor of needed supplies in a timely manner.
-
Additional Duties as Needed
-
Cross-train with other support staff to assist with clinic efficiency, and show a willingness to learn new tasks.
-
Complete programs or projects relevant to personal academic needs and the clinic's mission.
-
Interpret and translate as appropriate
Previous experience working in a medical setting is a plus.
