Location: West Memphis, AR
Client Site: Southland Casino
Salary: $46,000 – $47,000 annually
Are you a hands-on leader with a passion for hospitality, guest experience, and team development? Park Inc. is seeking a high-energy, customer-focused Assistant General Manager to help oversee valet operations at Southland Casino, one of the region’s premier entertainment destinations.
This is an exciting opportunity for a motivated operations leader who thrives in a fast-paced environment, enjoys mentoring teams, and takes pride in delivering exceptional service. As Assistant General Manager, you’ll work side-by-side with the General Manager to ensure smooth daily operations, strong client relationships, and an outstanding guest experience.
Leadership & Team Development
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Partner with the General Manager to recruit, train, and develop a high-performing valet team
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Coach, mentor, and motivate employees to deliver top-tier customer service
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Manage employee performance including training, coaching, counseling, retention, and employee relations
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Assist with hiring and terminations as needed
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Collaborate with Human Resources on recruiting and staffing needs
Operations & Client Relations
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Maintain a strong working relationship with the client’s designated site contact
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Handle onsite communication with guests, client representatives, and management
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Ensure compliance with all Park Inc. and client policies and procedures
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Continuously review operations for efficiency and service improvements
Scheduling, Reporting & Oversight
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Create, distribute, and clearly communicate employee schedules
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Ensure all shifts are covered and staffing gaps are filled
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Review daily, weekly, and monthly operational and timekeeping reports
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Conduct routine audits and “mystery shop” assessments
Safety, Equipment & Risk Management
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Train employees on job-site operations with a strong focus on safety and service
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Enforce company policies and procedures consistently
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Ensure all company equipment is properly maintained
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Assist with property damage claims and incident documentation
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Leadership experience in valet, hospitality, parking, or service-based operations
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Strong customer service mindset and a proven ability to lead by example
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Excellent communication, organization, and problem-solving skills
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Ability to manage multiple priorities in a fast-paced environment
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Flexibility to work varied schedules including nights, weekends, and holidays
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Competitive salary of $46,000 – $47,000
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Work at a high-profile entertainment destination
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Opportunity to make a direct impact on guest experience and team culture
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Career growth within a respected parking and valet management company
- Minimum of 3 years in a fast paced work environment, parking management preferred
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Experience managing a large workforce with a variety of roles and responsibilities
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Bachelor's degree or equivalent work experience preferred
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Excellent organizational, time management, and problem solving skills
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Excellent customer service skills with client focus, and an ability to work with all staff levels
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Excellent interpersonal and excellent written and verbal English communication skills
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Strong computer skills, including Microsoft Outlook, Word, and Excel
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Must be detailed oriented and able to make sound decisions withing assigned deadlines
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Ability to work outdoors with exposure to extreme weather conditions
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Must possess a valid drivers license at all times
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Must have at least 3 years driving history with a good driving record
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Must be able to drive a manual transmission (stick shift)
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This is a 7 day operation and some days we provide service 24 hours
- Must be willing and able to work nights, weekends, and holidays as needed
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Ability to stand for long periods of time as well as jog/run on a consistent basis
