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Shift: Days, 5x8hrs
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Hours: 40 hrs/wk
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Start Date: Jul 27, 2026
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Length: 13 weeks
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Openings: 1
American Traveler is seeking a clinically skilled RN for an on-site Telephone Triage Call Center role at an academic medical center, requiring prior triage or ambulatory/outpatient call center experience and Epic proficiency.
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On-site position at a telephone triage call center within an academic medical center
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Handles high-volume inpatient and outpatient telephonic and electronic nursing triage
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Patient population spans multiple specialties, with float coverage to Allergy, Pulmonary, and Rheumatology Triage (same building)
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Uses Epic EMR for documentation, prescription refill processing, appointment scheduling, and patient portal communication
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Manages multi-line call systems and multiple electronic platforms simultaneously
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Schedule: Days, Monday–Friday, 8:00 AM–4:30 PM (5x8-hour shifts)
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No weekend requirements
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Local candidates (within 75 miles of the facility) are accepted
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Active NC or Compact RN license currently in hand
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Current BLS certification in hand
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Previous triage, ambulatory care/outpatient call center, or academic medical center nursing experience required
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Epic EMR experience required
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Ability to type a minimum of 40 WPM required
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Strong multitasking, critical thinking, organizational, communication, and customer service skills
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Ability to work independently while following established clinical protocols and escalating concerns appropriately
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One supervisory professional reference from within the past year required for consideration
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Full SSN and date of birth required for consideration
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Independently assesses and triages patient symptoms using approved clinical protocols, nursing judgment, and provider-directed care pathways
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Coordinates care with physicians, APPs, residents, fellows, ancillary departments, pharmacies, and external healthcare organizations
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Processes prescription refill requests, schedules appointments, diagnostic testing, referrals, and follow-up visits
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Provides patient education and reinforces provider care plans to support patient outcomes and satisfaction
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Maintains compliance with HIPAA, institutional policies, accreditation standards, and nursing best practices
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Flu vaccine is required from October 31 through March 31 with no exemptions accepted
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Orientations are held bi-weekly
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First-time travelers are not eligible for this position
