Job Summary: The Clinic Director is responsible for the strategic and operational leadership of a multi-specialty clinic system. This role ensures high-quality patient care, Rural Health Clinic regulatory compliance, efficient operations, and alignment with organizational goals. The Clinic Director collaborates with support staff, NPP’s and physicians, along with administrative leadership to optimize clinical performance, patient experience, and business outcomes across multiple service lines.
Key Responsibilities:
Leadership
- Provide overall leadership and direction for clinic operations across multiple specialties
- Develop and implement strategic plans to drive growth, service expansion, and operational excellence
- Partner with executive leadership to align clinic goals with organizational mission and long-term strategy
- Foster a culture of collaboration, accountability, and continuous improvement
Operations Management
- Oversee day-to-day clinic operations, ensuring efficiency, productivity, and quality standards
- Monitor patient flow, scheduling, and resource allocation to maximize access and minimize wait times
- Implement best practices and process improvements across specialties
- Ensure consistent policies and procedures across all clinic locations
Financial Oversight
- Develop and oversee staffing strategies to allocate resources appropriately
- Assists in monitoring revenue cycle performance and being a part of the improvement team to maximize billing, coding, and collections
- Identify opportunities to improve profitability while maintaining high-quality care
Clinical Quality & Compliance
- Ensure compliance with all regulatory, accreditation, and safety standards
- Partner with clinical leadership to monitor quality metrics and patient outcomes
- Lead initiatives to improve patient safety, satisfaction, and care quality
- Maintain readiness for Rural Health Clinic surveys
Staff Management & Development
- Recruit, hire, and retain high-performing clinical and administrative staff
- Provide coaching, performance management, and professional development opportunities
- Promote staff engagement and a positive workplace culture
- Collaborate with physician leaders to support provider satisfaction
Patient Experience
- Champion a patient-centered approach across all specialties
- Monitor patient satisfaction data and implement improvements
- Address patient concerns and ensure service recovery processes are effective
Collaboration & Communication
- Serve as a liaison between patients, staff, and executive leadership
- Facilitate communication across departments and specialties
- Build strong relationships with internal and external stakeholders
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred)
- Current MGMA ACMPE/FACMPE or willingness to work towards certification in a timely manner
- 5 years of progressive leadership experience, in healthcare operations preferred
- Strong knowledge of healthcare regulations, accreditation standards, and compliance requirements
- Excellent leadership, communication, and problem-solving skills
EOE
Job Type: Full-time
Application Question(s):
- Have you previously worked at Labette Health?
- Please list 2-3 working references.
- What is your expected salary?
Work Location: In person
