For 50 years, Town & Country has been a trusted, faith-based nonprofit in Orange County, providing compassionate care to seniors—including the frail elderly, one of our fastest-growing and most vulnerable populations. Rooted in our mission to demonstrate the love, care, and hope of Jesus Christ, we welcome people of all beliefs and backgrounds. Our motto says it best: Your faith. Your way of life.
Job Overview:
The Sales Assistant supports the Sales and Marketing team in promoting the mission of our non-profit retirement community by assisting with outreach, tours, administrative support, and customer service for prospective residents and their families. This role ensures a smooth and welcoming experience for all visitors and helps maintain accurate records to support the community’s occupancy goals.
Key Responsibilities:
- Prospective Resident Support
- Schedule and assist completing move-in paperwork with Resident and/or their Responsible Parties
- Complete in a timely manner on or preferably before move-in day
- Complete routine outreach to existing active leads to maintain engagement and further relationship building by phone calls, emails, and/or mail outs
- Send event invitations to active leads by phone call, email, or mail out
- Maintain a thorough knowledge of the community’s products & services to effectively represent the community to prospects and industry partners
- Assist in scheduling tours, presentations, and follow-up appointments as needed
- Serve as back-up to conduct community tours when appropriate, highlighting services, amenities, and mission
- Respond to phone calls, web forms, emails, and inquiries with professionalism and accuracy as needed
Administrative & Sales Support
- Create files for new and transferring residents
- Ensure all paperwork is complete and within state compliance
- Distribute required paperwork to appropriate care staff
- Update multiple software management programs (LifeLoop, PointClick Care, CRM) with new move-in data, transfers & move-outs
- Maintain accurate database of leads, prospects, and referral sources
- Prepare sales packets, brochures, follow-up correspondence and reassure all materials are in-stock
- Conduct regular file audits to ensure ongoing completion and compliance
- Perform Competitive Marketing Analysis phone calls and/or visits to compile data on pricing and services annually on local senior living competitors
- Manage the guest room calendar and process
- Assist Sales Team with Resident Ambassador Program as needed
- Assist Sales Team with move-in and move-out process as needed
Marketing & Outreach
- Assist with set-up and execution of community events, open houses, and educational seminars
- Follow-up with all event attendees to confirm attendance, receive feedback and schedule necessary next steps
- Ensure marketing materials are stocked, updated, and distributed
- Manage weekly In-Service calendar
- Schedule appointments for vendors
- Complete confirmation correspondence with vendors
Collaboration & Team Support
- Work closely with the Sales & Marketing Team to meet occupancy goals
- Provide general office support including filing, organizing, scheduling, and data entry
- Provide concierge coverage as needed
- Uphold the values and mission of the non-profit community in all interactions.
Qualifications:
- Previous experience in sales support, customer service, or administrative roles (senior living, healthcare, or non-profit experience preferred).
- Strong communication and interpersonal skills, with a warm and professional demeanor.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and CRM systems.
- Ability to manage multiple priorities and deadlines.
- Passion for serving older adults and supporting a mission-driven community
Job Type: Full-time, must be able to work Saturdays
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person (Santa Ana)
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work on Saturdays?
Experience:
- Senior living : 1 year (Preferred)
- Microsoft 365: 1 year (Preferred)
- Sales support: 1 year (Preferred)
Work Location: In person
