With the dynamic nature of Property Management, this position is ideal for someone who doesn't want a "rubber stamp" job, and thrives on problem-solving and creativity. The Resident Services Coordinator is the "face of the company" to our renters - providing great customer service is essential to us having good relationships with our renters. Being proactive solves most problems before they occur, especially in terms of Maintenance services and followup.
Note: Residential property management or residential Leasing experience preferred.
ESSENTIAL RESPONSIBILITIES AND ROLES include, but are not limited to, the following:
Customer Service:
- Primary Customer Service contact for our managed tenants to assist with information and questions regarding their Lease, lease violations, billed services, or maintenance services.
- Assists with incoming phone calls
- New Tenant Move-in orientations
Administrative:
- Lease Renewals correspondence and tracking
- Certified mailings, as needed
- Form letter generation & monthly Tenant Statements
Maintenance Services Coordination:
Routine Maintenance - Makeready Maintenance - Preventative Maintenance
- Bid collection
- Maintenance work order dispatch and vendor follow-up
- Follow-up with tenants after work order completion (quality control)
- Data entry and invoice matching for monthly vendor payables
- Vendor files maintenance with updated Insurance Certificates
- Master Key Log maintenance/updates
- Some after hours/weekend "on-call" rotation with Property Manager
Cross Training in these areas:
- Client Services Manager: Owner client approvals of bids
- Front Office operations: basic routing of incoming calls and mail and data entry
- Bookkeeping: understanding tenant ledgers to research and explain balances, and rent posting
COMPETENCIES
To perform the job successfully, an individual must demonstrate the following competencies:
Communication - Writes (types) and verbally communicates clearly and informatively in professional manner; proofs work for spelling and grammar; able to read and interpret written information.
Customer Service & Listening Skills- Responds to requests for service assistance; manages difficult or emotional customer situations; takes 'ownership' of the issues and follows through to resolution.
Project Management- Shows initiative in planning and scheduling, coordinating with Tenants and internal Management; initiates needed follow-up after inspections; uses time efficiently; develops realistic action plans and coordinates with other staff members.
Analytical- Observes conditions, determines cause, uses intuition and experience to determine needed solutions to resolve the problem and/or prevent future problems.
Adaptability- Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Teamwork- Balances responsibilities and scheduling; gives and welcomes feedback; contributes to building a positive team spirit in lending to a great customer service experience. Shows respect; keeps commitments; works with integrity; upholds organizational values.
Achievement Focused- Demonstrates persistence and overcomes obstacles; measures self against high standard of excellence.
Attendance/Punctuality- Is on time and seldom absent; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability- Follows instructions, responds to directions; completes tasks on time or communicates with management when deadlines cannot be met with alternate planning.
Cost Consciousness- Understands business implications of decisions and can relate scope of repairs to vendor bid pricing. Understands liability to Company if work is not properly documented or is charged to wrong persons. Implements cost saving measures; contributes to revenues and profits.
Safety and Security Awareness- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions to management.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Bilingual Spanish communication skills a plus, but not required.
Reasoning Ability
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule forms. Ability to interpret what is observed, explain it in great details, and propose practical solutions.
Computer Skills
Have working knowledge of Internet browsers, Gmail for emailing, Microsoft Word and Excel for creating and preparing reports and spreadsheets to coordinate projects, and Google Calendar for coordinating schedules with other staff members. Technology used to increase productivity.
Certificates, Licenses, Registrations
Must hold valid and current driver's license, and auto insurance (naming Company as Additionally Named on the insurance policy since inspections, errands, or tasks may be performed as a work function).
Physical Demands
Performing the duties of this Job will require employee to stand, walk, talk and hear. In cross-training with the Field Manager job description, the employee is frequently required to smell odors that may be present. The employee is occasionally required to sit; climb stairs or balance and stoop, kneel, crouch, or crawl. Specific vision abilities require close vision, distance vision and depth perception.
Work Environment
Employee is regularly exposed to internal office conditions. However, employee will also be exposed to outside weather conditions; inspections and other tasks at properties are required regardless of rain, heat, or cold. Employee is occasionally exposed to high, precarious places (ie. in attic spaces).
OUR WORK CULTURE
We believe good operations create a calmer workplace.
You’ll do well here if you:
- Prefer organized systems over chaos
- Communicate directly and professionally
- Stay steady when others are stressed
- Take ownership of tasks
- Appreciate clear leadership and expectations
You may struggle here if you:
- Avoid documentation
- Take resident frustration personally
- Need constant direction without initiative
- Prefer a highly social or unstructured environment
We value respectful, professional communication — internally and externally.
Compensation & Growth
- $20-23/hour (full-time, 40 hours per week), plus Bonus opportunities (after 90 days) based on portfolio performance and company growth
- While most hours are during standard business days, occasional evenings and rotational weekends will be required for time-sensitive needs and on-call Emergency Maintenance support
- Total hours will not exceed 40 per week - we want to prevent potential burn-out by adhering to balanced scheduling
- Career growth built in – as you gain skills and take on more responsibilities, compensation increases
How to Apply
Submit your resume through Indeed. Include salary history for consideration.
We review applications carefully and are looking for someone who wants a long-term role.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Work Location: In person
