We are looking for an experienced EUC / Desktop Engineer to provide advanced technical support and manage end-user computing environments in a modern enterprise environment. This role combines hands-on troubleshooting, endpoint management, Microsoft technologies, and participation in workplace technology projects.
Key Responsibilities
- Provide Tier 2/3 technical support for hardware, software, operating system, application, and connectivity issues, both onsite and remotely.
- Manage and support Windows and mobile devices throughout their lifecycle, including provisioning, imaging, deployment, patching, compliance, and decommissioning.
- Administer Microsoft Intune, including device enrollment, configuration, application deployment, policy management, updates, and endpoint health.
- Support Microsoft Entra ID and Microsoft 365 services, including Teams, Exchange Online, and SharePoint.
- Troubleshoot LAN, Wi-Fi, VPN, and remote connectivity issues affecting end users.
- Implement and maintain endpoint security, encryption, compliance, and access policies.
- Use PowerShell and automation to improve endpoint management and reduce manual tasks.
- Maintain accurate device and asset inventory and support hardware lifecycle management.
- Provide a high-quality support experience for end users, including VIP users, onboarding, and technical guidance.
- Create and maintain technical documentation, knowledge base articles, runbooks, and procedures.
- Collaborate with Service Desk, Infrastructure teams, vendors, and other technical teams to resolve complex issues.
- Participate in EUC projects, such as device rollouts, OS upgrades, Intune implementations, and workplace transformation initiatives.
- Manage multiple tickets, incidents, and projects while meeting priorities and deadlines.
- Participate in scheduled maintenance activities, including occasional weekend support.
Requirements
- 6+ years of experience in End User Computing, Desktop Engineering, Endpoint Management, or Systems Administration in an enterprise environment.
- Strong hands-on experience with Microsoft Intune and Microsoft Entra ID.
- Solid knowledge of Windows operating systems, endpoint management, device provisioning, imaging, patching, and compliance.
- Experience with Microsoft Autopilot and device lifecycle management.
- Experience supporting Microsoft 365, including Teams, Exchange Online, and SharePoint.
- Strong troubleshooting skills across hardware, software, applications, and endpoint connectivity.
- Experience with VPN, Wi-Fi, and LAN troubleshooting.
- PowerShell/scripting experience is preferred.
- Understanding of endpoint security, encryption, MFA, Conditional Access, and compliance policies.
- Strong communication and problem-solving skills, with the ability to support both technical and non-technical users.
- Ability to work independently and collaboratively in a fast-paced enterprise environment.
- Strong organizational skills and attention to detail, particularly with ticket management and technical documentation.
Pay: $4,500.00 per month
Education:
Experience:
- IT support: 6 years (Preferred)
Ability to Commute:
- Fort Atkinson, WI (Preferred)
Work Location: In person
