We are looking for a dedicated individual to provide technical support and assistance to our users in a remote setting. The successful candidate will play a crucial role in ensuring that all technical issues are resolved promptly and efficiently, contributing to the overall success of our organisation.
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Respond to user inquiries and provide technical support via phone, email, and chat.
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Diagnose and resolve hardware, software, and network issues.
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Document and track user issues using a ticketing system.
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Assist in the setup and configuration of new devices.
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Provide training and support to users on software applications and tools.
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Collaborate with other IT team members to enhance service delivery.
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Proven experience in a technical support role or help desk environment.
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Strong knowledge of computer systems, mobile devices, and other tech products.
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Excellent problem-solving skills and the ability to troubleshoot technical issues.
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Effective communication skills, both verbal and written.
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Ability to work independently and manage time effectively in a remote environment.
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Experience with remote desktop applications and help desk software.
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Familiarity with ITIL concepts and practices.
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Certification in a relevant field (e.g., CompTIA A+, Microsoft Certified Professional).
