Overview:
The Warranty Claims Specialist is responsible for managing warranty claims, equipment registrations, and rebate programs from start to finish while maintaining accurate documentation and records. This position serves as a key link between office administration, warehouse operations, manufacturers, and internal teams to ensure warranty-related parts and equipment are properly tracked, returned, and processed.
This role is primarily administrative in nature but is based in a warehouse environment and requires regular interaction with inventory, equipment, and warehouse personnel. The ideal candidate is highly organized, detail-oriented, and comfortable balancing office responsibilities with operational coordination to support the timely resolution of warranty and rebate claims.
Schedule:
Monday-Friday 7am-4pm
What's In It For Me?
-
Market Value Compensation ($18-$20/hr)
-
PTO Plan
-
Health, Vision and Dental plans for you and your family to choose from
-
401K Retirement Plan with company match up to 30%
-
Life Insurance, Short-Term and Long-Term Disability
-
Special Program Options: FSA, EPA, Legal Services and Identity Theft
-
Continuous Training for your Professional Development
-
Working in a dynamic, collaborative, and fun environment
-
Coached and supported career growth
Responsibilities:
What Will I Do?
-
Ensure all warranty claims are filed and follow each one through to completion.
-
File all warranty-related parts and service calls are properly registered with manufacturers (i.e. Lennox).
-
Coordinate with Warehouse team to locate and access returnable parts
-
Manage and track life cycle tracking of warranty parts and equipment
-
Use a clear tagging process with technician for parts and equipment
-
Locate, verify, and return warranty-related equipment (ie. thermostats and other required return items)
-
File, maintain and track rebates
-
Assist with special projects as assigned
Qualifications:
Do I Have What It Takes?
-
High school degree or equivalent
-
Proficient computer skills
-
Experience with Microsoft Excel
-
Proficient with Microsoft Office
-
Detail oriented and deadline driven
-
Ability to work independently, as well as part of a team
-
Strong communication skills
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#AbacusHoustonLI
#LI-JH1
