Company Overview
Montrose Auto Group has proudly served drivers for over 40 years, delivering exceptional automotive experiences in our local communities. We offer a wide selection of new and used vehicles, along with top-tier service and customer care that keeps our clients coming back.
Job Overview
We are seeking an energetic and motivated Service Business Development Center Representative to join our dynamic team. In this role, you will be the first point of contact for customers seeking vehicle service appointments and will play a vital role in building strong customer relationships. Your enthusiasm and communication skills will drive customer engagement, support sales initiatives, and help grow our service department’s success.
Responsibilities
- Greet customers warmly over the phone and in person, providing excellent customer service with professional phone etiquette.
- Promote our automotive services and maintenance packages to prospective clients through outbound calls and follow-up communications.
- Manage the sales pipeline by tracking customer interactions, appointments, and follow-ups using CRM software supported by technical systems.
- Upsell additional services, maintenance plans, or accessories to enhance customer satisfaction and increase revenue.
- Build lasting customer relationships through effective communication, negotiation, and personalized service strategies.
- Collaborate with the sales team to support dealership goals, including achieving sales targets and closing deals efficiently.
- Maintain organized records of customer interactions, appointments, and sales activities to ensure seamless service support.
Qualifications
- Proven experience in outside sales, B2B sales, or retail automotive sales is highly preferred.
- Strong negotiation skills with the ability to close deals confidently while maintaining excellent customer relationships.
- Multilingual abilities are a plus to effectively communicate with diverse clientele.
- Demonstrated success in managing a sales pipeline and achieving sales targets within automotive or related industries.
- Excellent organizational skills with proficiency in CRM software and inventory management systems.
- Outstanding communication skills, including public speaking and client communication techniques.
- Experience with automotive financing options, dealership operations, or automotive industry sales is advantageous.
- Ability to handle outbound sales calls professionally while demonstrating high-level phone etiquette.
Join us as a Service Business Development Center Representative and be part of a vibrant team dedicated to delivering outstanding automotive service experiences! We value energetic professionals who thrive on building relationships, closing deals, and supporting our dealership’s growth through proactive outreach and exceptional customer care.
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
