Title: Car Wash Manager
Position: The Car Wash Manager will be responsible for managing the day-to-day operations of a Reign Car Wash site to include delivering an exceptional guest experience, operational excellence, and creating a team environment that promotes engagement and living the Company values. The Car Wash Manager will be entrusted to oversee a team of 6-14 Car Wash Team members and ensuring the daily car wash operation runs efficiently while maintaining high standards to the overall appearance and cleanliness of the car wash facility and property.
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Reports directly to the Chief Operations Officer
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Manages team of 6-14 Car Wash Attendants
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Serve as a proactive leader of the site, evaluating opportunities and implementing company concepts as appropriate; manage daily car wash operations while demonstrating exceptional leadership attributes to include, building and maintaining trust within the Car Wash team by setting clear and measurable goals, holding self and team accountable, and communicating frequently and effectively.
- Provide daily coaching, training, and development of leaders and team members to create a talent pipeline for future internal promotions.
- Ensure personnel processes (hiring, training, team member evaluations, team member discipline and termination actions) are handled in a timely manner, and in accordance with company policies.
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Drive memberships by ensuring a superior guest experience, encouraging guest loyalty, and exceeding Company expectations; Responsible for local marketing initiatives to drive sales and guest traffic into the site.
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Effective P L management through monitoring of chemicals, utilities, and other expenditures; Achieve operational excellence, develop performance goals aligned with the Companys Operational objectives, deliver on financial goals (sales/expenses to budget, net profit), monitor inventory levels, controllable expenses, and gross profit margins to achieve maximum profitability.
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Maintain the overall appearance and cleanliness of the car wash by performing and delegating the cleaning of facility, equipment room, exterior grounds, and vacuum area; Ensures all equipment (Payment stations, wash equipment, vacuums) is kept operational.
- Review quality control, safety programs, and ensure other guidelines are in place to provide a safe working environment for all team members.
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Handle guest complaints, team member conflicts, and daily operational opportunities in a timely manner with patience, dignity, respect, and a positive attitude.
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High School Diploma or GED
- Minimum 1-3 years of relevant experience (Car Wash, QSR/Fast Food, and/or C-Store retail industries); Prior Car Wash experience preferred, but not required
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Valid Drivers License in state of residence – Travel up to 10% for banking and to attend meetings
Skills:
- Strong leadership and communication skills – comfortable interacting with guests, team members, vendors, etc.
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Professional, positive attitude and strong work ethic
- Capable of working independently while also skilled at working collaboratively
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Ability to work in a fast-paced work environment, work well under pressure, and meet deadlines
- Must be highly organized, able to problem-solve, and have extreme attention to detail
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Ability to move from one activity to another quickly, to shift focus, and reprioritize at a moments notice
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Comfortable with technology
CERTIFICATES, LICENSES, REGISTRATIONS
Physical capability – The physical requirements described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical demands for this job include:
- Ability to have clear and precise verbal, interpersonal, and written communications through understandable vocal expression, legible handwriting, and ability to use computer keyboard to type.
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Repetitive use of hands, wrists, and arms with manual dexterity to type, write, reach overhead, push, pull, grasp, and grip
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Physical stamina to stand/walk 8 hours a day with ability to bend, squat, twist, and climb
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Capable of maneuvering and regularly lifting and or moving up to 25 pounds and occasionally lifting and/or moving up to 40 pounds, unassisted
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Capable of safely and legally driving on a periodic basis
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Ability to handle moderate stress in a fast-paced environment while performing multiple tasks
WORKING ENVIRONMENT – The working environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Will be exposed to moderate to loud levels of noise on a consistent basis, such as those from machinery and general ambiance.
- Work is conducted both indoors and outside; will have regularly recurring exposure to all weather conditions, including heat, cold, rain, snow, etc.
COMPUTER SKILLS – To perform this job successfully, an individual should have:
- Prior demonstrable experience operating a personal computer using Windows and Microsoft Office software
- Verifiable experience operating standard office equipment including copier/scanner/printer, walkie/talkie, soft/cell phone, etc.
HOURS OF WORK
- Extended and/or irregular hours including nights, weekends, and holidays in keeping with the schedule of the car wash facility.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, Transcendent Brands job descriptions are not intended to be all-inclusive, and this document in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may perform other duties and tasks as assigned, and other related duties as needed to meet the ongoing needs of the organization.
We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our team members unique.
