Job Title: York Customer Concierge
Department: Used Vehicle Sales / Inventory Acquisition / Service Department
Reports To: General Manager
Location: York Chrysler, Dodge, Jeep, RAM of Plainfield
Employment Type: Full-Time
Position Summary
We are seeking a motivated and customer-focused Vehicle Acquisition Specialist to join our growing team. This role is critical to building high-quality used vehicle inventory by capitalizing on the 30+ vehicles entering our service drive daily and through proactive equity mining of our existing customer base. The ideal candidate is a strong communicator, skilled negotiator, and thrives in a fast-paced automotive environment. You will work closely with the service department and sales team to acquire vehicles at the right price, helping us maintain a competitive used car inventory.
Key Responsibilities
-
Service Drive Acquisitions: Proactively engage customers dropping off vehicles for service. Appraise vehicles, identify purchase/trade opportunities, and negotiate fair offers. With 30 vehicles entering the service drive daily, target:
-
Engaging and appraising at least 20–25 vehicles per day (80%+ engagement rate).
-
Acquiring 4–8 vehicles per week (approximately 18–35 vehicles per month) directly from the service drive.
-
Achieving a conversion rate of 8–15% of daily service drive traffic into acquisitions.
-
Equity Mining:Proactively contact previous customers (via phone, email, text, and CRM tools) to identify equity positions. Present compelling buyback or trade-in offers. Target:
-
Completing 50–75 equity mining outreaches per week.
-
Generating 8–15 additional acquisitions per month through equity mining efforts.
-
Perform accurate vehicle appraisals using tools such as Kelley Blue Book, Black Book, Manheim, and on-site inspections.
-
Build and maintain strong relationships with service customers and past owners to create a consistent pipeline of acquisition opportunities.
-
Work collaboratively with the Service Department, Sales Team, and Finance & Insurance (F&I) to ensure smooth transitions from acquisition to retail.
-
Accurately document all deals in the dealership’s CRM and inventory management system.
-
Stay current on market trends, wholesale values, and local demand for specific make/models.
-
Meet or exceed monthly acquisition targets (minimum 20–30 total vehicles per month from combined service drive and equity mining, with a focus on high-margin inventory).
-
Track and report key performance metrics including engagement rate, conversion rate, gross profit per acquisition, and inventory quality.
-
Ensure all transactions comply with dealership policies, state regulations, and ethical standards.
-
Assist with service department phone calls with appointment making ability.
Qualifications & Requirements
-
Proven track record of meetings or exceeding acquisition volume and conversion targets in a dealership environment.
-
Strong negotiation and closing skills with a proven ability to build rapport quickly.
-
Excellent verbal and written communication skills.
-
Proficiency with automotive valuation tools and CRM system.
-
Valid driver’s license with a clean driving record.
-
Ability to work Monday through Friday 7am-
-
Self-motivated with a results-driven mindset and high integrity.
What We Offer
-
Competitive compensation package (see pay range below).
-
Comprehensive benefits including health, dental, and vision insurance.
-
401(k) with company match.
-
Paid time off and holidays.
-
Ongoing training and development in the automotive industry.
-
Employee discounts on vehicles and services.
-
Opportunity for growth within a new and expanding dealership.
Pay Range
Compensation combines a base salary with performance-based incentives tied directly to your acquisition metrics.
Estimated Total Annual Compensation Range: $50,000 – $120,000+
-
Base Salary: $31,000 per year.
-
Incentives/Bonuses:
-
$200 Per-vehicle bonus for every vehicle acquired.
-
$500 Monthly performance bonuses for 20+ vehicles/month.
York Automotive Group is an equal opportunity employer.
