Summary: Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specilaists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.
Essential Functions:
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Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
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Immediately greets and directs patients and visitors.
- Schedules appointments in the electronic medical record.
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Answers telephone calls promptly and courteously.
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Calls patients to reschedule appointments as needed.
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Completes a full, accurate patient registration utilizing the electronic check-in program.
- Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
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Verifies, updates, and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.
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Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.
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Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
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Collects co-payment and balances from patients and reconciles daily cash report.
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Collects payment for durable medical equipment and files appropriate paperwork.
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Receives medical records requests and disability forms.
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Records patient communications within the electronic medical record.
- Train and mentor new Front Desk Coordinators.
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Other duties may be assigned.
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High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
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Computer experience required
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Knowledge of third-party insurance preferred
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Previous medical office experience preferred
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Excellent verbal communication skills
- Prior customer service experience
