Elevate Healthcare is more than just another place to work. It is the place to work. And we're coming to Pueblo, Colorado! As a female and minority-owned healthcare company, we celebrate and welcome diversity, inclusivity, and representation in our workforce. Plus, our mission is simple and it’s to elevate addiction medicine healthcare and elevate the workplace. We take care of our own!
Our new methadone program is hiring for the position of Administrative Assistant. This position is responsible for the administrative duties for the program and ensures that the clinic processes are efficient and timely. They are also responsible for the professional presentation of the clinic and proper coordination with patients and other clinic guests.
Job Responsibilities:
· Superior customer service and professional demeanor
· Professional and courteous behavior and interaction with all program participants.
· Answer and direct calls.
· Make coffee for patients and visitors.
· In charge of intake counselor rotation and assignment.
· In charge of handling and addressing patient system flags and ensuring needed actions are completed by staff and patient.
· Contact patients for appointment reminders and no-show follow-up calls.
· Appointment scheduling.
· Obtain payments due from patients. Communicates with Program Director when a patient is not paying their fees. Must be discrete and polite when informing patients of an overdue balance.
· Prior authorizations and insurance verification.
· Responsible for cash handling and end of day reporting of payments made to the clinic. Report to the Program Director any discrepancies immediately.
· Track all patients’ monthly drug screens and ensure that each patient has a drug screen once monthly and upon admission.
· Greet patients upon their arrival to the clinic and inform them of any messages or “flags” they may have from other staff members.
· Clean, dust, and empty trash.
· Enter all new patients and discharges into the Colorado Central Registry.
· Assist Program Director with filing, typing or other administrative responsibilities.
· Keep admission packets, blank file documents, and patient handbooks stocked so that staff can be prepared for new admissions at all times.
· Keep inventory of gloves, take-home bottles, cleaning supplies, coffee, and other pertinent materials for ordering purposes. Order supplies necessary to perform the job adequately.
· Report any suspicious activity, neglect, or abuse by a patient or staff member to the clinic administrator, executive director, or medical director or appropriate authorities immediately.
· .Other job-related duties assigned by the Program Director
Required:
- High school diploma
- Experience with administrative or clerical work.
- Must demonstrate proven experience in delivering exceptional customer service.
Physical:
- Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.
- Occasional lifting/carrying, paperwork, files, office supplies, up to 50 lbs.
- Occasional push/pull exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers
- Occasional kneeling/crouching and ability to reach lower file drawers, stretching to store or retrieve materials.
Mental
Position requires constant mental alertness, attention to detail, and high degree of accuracy required. Must be able to follow oral and written instructions and follow-through on all assignments. Must be able to work independently and be able to use sound judgment in critical decisions.
Position: Full-time
Hours: 4:30am – 1:30pm. With us, the early bird really does get the worm!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
