Austin Health Partners (Convenient Care Clinic) is looking for a skillful full-time Front Desk Specialist to join our clinical team. Our front desk staff promote collaboration, conversation and teamwork while providing high quality administrative support and comfort to our patients. They strive to maintain an atmosphere where our patients and families feel welcomed and supported!
This Front Desk Specialist will work the core hours of:
Saturday: 12:00pm - 8:00pm & Sunday 10:00am - 6:00pm at Cedar Park: (13625 Ronald Reagan Blvd Bldg 6, Cedar Park, TX 78613 )
Shifts are typically 4 hour shifts.
- Pay range for FD1 is $18.00 -$20.50 commensurate with experience.
- Pay range for FD2 is $20.50 -$23.00 commensurate with experience.
Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge skills, and qualifications.
Why You’ll Love Working Here
We know benefits matter, so we’ve built a package that actually supports you – not just at work, but in life:
- A 401(k) with company match up to 3.5% so you can plan for your future
- Employee Assistance Program (EAP) – free counseling and everyday support for you and your family
- Employee discounts (because who doesn’t love saving money on the stuff you actually use?)
Basically, we want you to feel taken care of so you can focus on doing your best work and enjoying life outside the office, too.
WHO WE ARE
Austin Health Partners (AHP) is an independently-owned, physician-led Pediatric and Family Medicine supergroup consisting of multiple care centers in the Austin metro area. AHP is consistently nominated by patients for awards such as "Best Pediatrician," "Best Family Practice," and more!
ESSENTIAL RESPONSIBILITIES
- Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
- Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
- Responsible for obtaining/verifying patient demographics and verifying insurance information at each visit
- Perform patient check in/out
- At time of service, collect outstanding balances, uninsured/ private pay payments via cash, check or charge.
- Perform necessary cleaning duties maintaining an orderly work environment
- Maintain knowledge of all health forms required for each visit and verification of storage in EMR
- Provide an exceptional customer care experience to our patients and their families.
- Ethical conduct, confidentiality, and collaboration with the healthcare team are expected and considered essential elements of this position.
- Can maintain physical demands and work environment as listed below
EDUCATION & EXPERIENCE
Must Have
- High school diploma or equivalent
- 1 year or more of customer service experience
Nice to Have
- Experience with Phreesia and Athena
- Experience with medical scheduling/ patient interaction
PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl and carry. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job will require exposure to patient elements. Certain vaccines are required of all clinic staff.
EXPECTED HOURS OF WORK:
Saturday: 12:00pm - 8:00pm & Sunday 10:00am - 6:00pm at Cedar Park: (13625 Ronald Reagan Blvd Bldg 6, Cedar Park, TX 78613 )
THE CORE HOURS OF CONVENIENT CARE ARE:
Monday - Friday 5:00 p.m to 9:00 p.m.
Saturday 12:00 p.m. to 8:00 p.m
Sunday 10:00 a.m to 6:00 p.m.
Work shifts can vary depending on business needs. This position will require occasional weekend and evening hours.
AAP/EEO STATEMENT
Austin Health Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Please note this job ad is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for their
job. Duties, responsibilities, and activities may change.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
Application Question(s):
- Are you available to work evening and weekends shifts?
Education:
- High school or equivalent (Required)
Experience:
- medical front desk: 1 year (Required)
Work Location: In person
