Who We Are
Patient Support Services USA is a trusted, non-government resource specializing in Medicare guidance and Social Security advocacy. Founded in 2013 by a former Social Security Administration professional, we bring expert knowledge and a personalized, client-centered approach to helping individuals understand their Medicare options, enroll with confidence, and make informed healthcare coverage decisions.
Our mission is to simplify complex systems and provide ongoing support that enhances quality of life. We are founded on Christian principles and driven by a heart to serve—delivering compassionate guidance, building lasting relationships, and giving back to our community through dedicated support of individuals with disabilities, veterans, and first responders.
Job Duties & Responsibilities
- Client Outreach & Intake: Conduct outbound calls to collect vital information from current and potential clients, guiding them smoothly through our intake processes.
- Document Management: Ensure all required appointment paperwork—including Scopes of Appointment (SOA), doctor lists, clinic preferences, and current prescriptions—is collected prior to client consultations.
- Technology Support: Guide clients through using our self-serve technology tools to gather their information. Manually collect and log this data for individuals who are unable to navigate self-serve systems.
- Inbound Communications: Answer incoming calls, address basic inquiries, and route callers to the appropriate team member.
- Calendar Management: Coordinate and manage multiple staff calendars to schedule client appointments efficiently.
- Community Engagement: Represent and promote PSS USA at off-site community events from time to time.
- Professionalism: Maintain a strictly professional, business-casual presentation and comply with the company dress code.
Required Qualifications
- High School Diploma or GED.
- Basic working knowledge of Microsoft Office software (specifically Word, PowerPoint, and Excel).
- Strong written communication skills with the ability to draft professional emails and memos.
- Excellent emotional intelligence and the ability to maintain composure and empathy in uncomfortable or sensitive situations.
- A tech-forward mindset with the ability to quickly learn proprietary, industry-specific software programs.
Preferred Qualifications
- Bilingual (English/Spanish) language proficiency.
- Previous Insurance or otherwise professional office experience
- Familiarity with medical terminology
Pay: $16.00 - $17.00 per hour
Benefits:
Work Location: In person
