The Collections Specialist manages a high-volume B2B accounts receivable portfolio to ensure timely payment of outstanding invoices.
Responsible for managing a portfolio of customer accounts to ensure timely collection of outstanding invoices, credits, and unapplied cash. This role serves as a primary point of contact for external partners, representing the organization with professionalism and integrity while conducting collection efforts. Through proactive outreach, account research, and negotiation of payment arrangements, the position balances firm follow-up with relationship-focused communication. Success in this role requires strong verbal communication skills, sound judgment, and the ability to navigate sensitive financial conversations while adhering to departmental SOPs and business guidelines to minimize aging balances and bad debt exposure.
This position requires strong communication skills, attention to detail, and the ability to manage multiple accounts while meeting monthly performance targets.
