Position Overview
We are seeking a professional, reliable, and friendly Full-Time Telephone Receptionist to join our busy medical practice. As the first point of contact for our patients, you will manage a high volume of incoming calls, handle appointment requests, and route inquiries efficiently. The ideal candidate possesses excellent communication skills, a calm demeanor under pressure, and a passion for patient care.
● Schedule: Monday through Friday, 8:00 AM – 5:00 PM (40 hours/week)
● Classification: Full-Time, Non-Exempt
Key Responsibilities
● Call Management: Answer a multi-line phone system promptly, professionally, and with a welcoming tone. Screen and route incoming calls to the appropriate clinical or billing staff.
● Patient Scheduling: Schedule, reschedule, and cancel patient appointments utilizing our practice management software, adhering to established scheduling protocols.
● Inquiry Resolution: Answer general inquiries regarding office hours, location, services offered, and basic insurance policies.
● Message Processing: Take accurate, detailed messages and route urgent patient requests or clinical inquiries to the nursing/medical staff using the internal messaging system.
● Voicemail & Integration Management: Review and process morning voicemails and text-based communication queues received outside of business hours.
● Patient Confidentiality: Maintain strict compliance with HIPAA regulations regarding patient privacy and protected health information (PHI).
Qualifications & Skills
● Experience: Minimum of 1–2 years of experience as a receptionist, preferably in a medical office or high-volume call center environment.
● Technical Savvy: Proficiency with Electronic Health Records (EHR) and digital phone platforms (experience with Weave and Eclinicalworks is a major plus).
● Communication: Exceptional verbal communication, active listening, and a professional phone etiquette.
● Multitasking: Ability to handle multiple phone lines simultaneously while keeping a clear, organized headspace.
● Education: High school diploma or equivalent required.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
