Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Responsibilities:
Shift Coverage
Collaborate with the workforce management team to receive shift assignments and coordinate travel arrangements effectively.
Ensure compliance with company policies, procedures, and safety guidelines while working in different locations.
On-Site Support
Integrate seamlessly into on-site teams and quickly familiarize yourself with specific company procedures and work environments.
Perform assigned duties efficiently with minimal training, ensuring productivity and maintaining service quality.
Adapt to different job roles and tasks, contributing to the smooth functioning of operations in each location.
Customer Service
Provide exceptional customer service to team members and clients at each location, fostering positive relationships and promoting a professional image.
Maintain a friendly and approachable demeanor, even in demanding situations, to create a positive work atmosphere.
Respond promptly to inquiries, concerns, and requests, ensuring high levels of customer satisfaction.
Skill Adaptation
Demonstrate versatility and flexibility in various job tasks and roles, readily transitioning between positions as required by the company's needs.
Acquire new skills and knowledge through training programs, improving your ability to contribute effectively to diverse work settings.
Effectively utilize your existing skills and expertise to perform tasks efficiently, regardless of the specific role you are assigned.
Communication
Maintain clear and open communication with the workforce management team regarding your availability, travel status, and schedule.
Provide updates on any challenges faced during shifts, allowing for proactive solutions and seamless operations.
Collaborate with on-site supervisors and team members, facilitating smooth integration into their workflows and promoting teamwork.
Problem-Solving
Adapt quickly to unexpected situations or challenges encountered while working in different locations, displaying resourcefulness and critical thinking.
Identify and implement solutions to ensure that shifts are adequately covered, mitigating the impact of staffing gaps on operations.
Seek guidance from on-site supervisors or the workforce management team when necessary, fostering a proactive problem-solving approach.
Training
Position Requirements & Experience
High school diploma or equivalent,
Minimum 1 year of experience
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Client first mentality
Detail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Good verbal and written communication skills
Prioritizing, flexibility, adaptability
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 20.00 to 24.00USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
