Description:
{Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.}
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!
Merchology seeks a Post-Production Associate for our Operations team. Reporting to the Shipping Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers. This is a seasonal opportunity (starting in October and completing in January).
PRIMARY RESPONSIBILITIES
A successful Post-Production Associate will:
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Take ownership and accountability for all safety and quality incidents within your area of responsibility.
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Be responsible for batch, domestic, and international shipping of customer orders.
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Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
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Create shipping and fulfillment transactions for returns to suppliers and vendors.
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Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
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Assist with post and shipping functions as needed.
Requirements:
- High school diploma or equivalent
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0-2 years of experience in shipping or production role
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Basic computer skills
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Positive and collaborative attitude
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Ability to follow written and verbal processes in English
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Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
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Spanish bilingual a plus
WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
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Generous PTO (18 days per year)
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8 company-paid holidays
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Hybrid work schedule for select departments
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40 hours of paid volunteer time
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401(k) with match
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Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
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Company-paid life insurance
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Company-sponsored social events
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Premium brand partner discounts
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Employee-led Committees
LOCATION
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5045 Ritter Road, Mechanicsburg, PA 17055
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2nd Shift: Monday to Friday 2:30 PM – 11 PM
INDUSTRY
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Business to Business eCommerce and Apparel
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.
