The Back of House (BOH) Shift Leader is a key leader in our kitchen operations, responsible for upholding the highest standards of food safety, food quality, and team performance during every shift. This role goes beyond managing tasks — it's about inspiring a team, protecting our guests through exceptional food standards, and driving a culture of excellence in our kitchen. You will work shoulder-to-shoulder with your team while coaching, developing, and holding standards that make our restaurant one of the top-performing Chick-fil-A operations in Georgia.
This is more than a job. It's a leadership opportunity with real responsibility, real development, and a real path forward.
WHY JOIN OUR TEAM
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Competitive Pay — Above-market wages that reward your leadership
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Flexible Scheduling — We work around your life: school, family, and commitments
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Closed Sundays — Every Sunday off, guaranteed
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Scholarship Opportunities — Access to Chick-fil-A's national scholarship program
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Leadership Development — Hands-on mentorship from an experienced Operator and leadership bench
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Path to Advancement — A growth track toward management and beyond
CORE RESPONSIBILITIES
Kitchen Leadership & Team Development
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Lead, coach, and inspire BOH Team Members to perform at their highest level during every shift
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Model servant leadership — working alongside your team, setting the standard through action, and providing real-time feedback that builds skills and confidence
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Prepare shift setups in advance, ensuring stations are properly staffed and sequenced to maximize Team Member skill sets and operational flow
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Coordinate and manage callouts, coverage gaps, and real-time labor adjustments to maintain service standards
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Communicate Team Member performance, recognition, and policy/procedure concerns to management in a timely, accurate manner
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Maintain a positive, respectful team environment in which every Team Member feels valued and supported
Food Safety & Quality Standards
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Serve as the guardian of food safety — ensuring all SAFE Daily procedures, food handling protocols, and regulatory requirements are upheld without exception during every shift
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Monitor food quality and presentation throughout the shift to ensure all products meet Chick-fil-A's high standards before reaching guests
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Ensure all Team Members follow approved procedures, read boards accurately, and execute food prep and cooking procedures correctly
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Conduct and document all required food safety checks, temperature logs, and safety walk procedures per shift
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Report any food safety concerns, equipment issues, or maintenance needs to management promptly and accurately
Kitchen Operations & Execution
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Oversee all BOH operations — including fry station, breading, assembly, boards, and food prep — ensuring each station is properly staffed, stocked, and running efficiently
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Open, transition, and close the kitchen, prep areas, inventory storage, holding areas, backroom, and campus following all established procedures
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Maintain kitchen cleanliness, organization, and sanitation standards across all BOH areas at all times
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Monitor and manage food inventory and waste to meet company standards and control food costs
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Support the timely, food-safe production and packaging of all catering orders
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Adjust production pace and team positioning in real time to meet speed-of-service targets during peak and non-peak day parts
Cross-Functional Leadership Support
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Collaborate with FOH Shift Leaders and fellow leaders to ensure seamless handoffs, balanced coverage, and a unified Guest and Team Member experience
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Proactively identify and resolve kitchen bottlenecks before they impact Guest experience
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Support and participate in restaurant-wide initiatives, training rollouts, and operational improvement projects
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Adhere strictly to all Chick-fil-A policies, procedures, and brand standards
QUALIFICATIONS & REQUIREMENTS
Required
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Must be 18 years of age or older
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Minimum 1 year of kitchen, food service, or BOH experience in a fast-paced environment
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Demonstrated ability to lead, motivate, and hold a team accountable with professionalism and care
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Strong working knowledge of food safety practices, sanitation standards, and hygiene requirements
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Ability to work effectively under pressure, multi-task across competing priorities, and make sound decisions in a fast-paced environment
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Reliable and consistent attendance — this is a leadership role that the team depends on
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Availability to work a minimum of 3–5 shifts per week, including nights and weekends
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Ability to stand for extended periods, lift up to 50 lbs, and work in a hot kitchen environment
Preferred
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ServSafe Food Handler or Food Manager Certification (or willingness to obtain)
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Previous shift leadership or supervisory experience in a restaurant setting
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Experience with Chick-fil-A kitchen operations, procedures, and production systems
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Familiarity with inventory management, food cost controls, and BOH labor scheduling
WHO WE'RE LOOKING FOR
We don't just hire people who can run a kitchen — we develop leaders who raise everyone around them. The ideal BOH Shift Leader is:
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Humble — Puts the team and the guest before themselves
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Hungry — Driven to improve, grow, and exceed standards every shift
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Smart — Makes good decisions quickly and communicates clearly under pressure
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Reliable — Consistent, dependable, and accountable every single shift
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Standards-Driven — Cares deeply about food safety and quality — no shortcuts, ever
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People-First — Believes that developing people is the highest priority in the building
ABOUT CHICK-FIL-A WINDWARD PARKWAY & HALCYON
Operated by Colby Cameron, Chick-fil-A Windward Parkway and Halcyon are high-volume, high-performance restaurants in the Alpharetta/Cumming, GA area. Our Windward location is an $11M+ annual sales volume unit recognized for food safety excellence and consistently top-ranked drive-thru and dining room operations in Georgia. We are building a leadership team to match our ambition.
Our Mission: To be excellent.
Our Vision: To offer REMARKable experiences by being the premier employer and best eating establishment in the Milton/Alpharetta area.
Our Values: Safe & Reliable · People Growth & Development · Continuous Improvement · Job Ownership
Chick-fil-A Windward Parkway and Halcyon are equal opportunity employers and value diversity. We are committed to providing a safe, respectful, and inclusive work environment for all employees. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at Chick-fil-A® Milton is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our vision is to offer remarkable experiences by being the premier eating establishment in the Milton/Alpharetta area! We are independently owned and operated and we invest in the future of our Team Members while giving back to the Milton/Alpharetta community.
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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401(k)
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401(k) matching
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Referral program
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Employee discount
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Paid training
Job Type: fulltime
Education: No education required
Work location: On-site
