The Operations Manager will develop relationships and correspond with prospective students, coordinate recruitment and social media campaigns, plan and host family events, and assist in managing relationships with local schools and community-based organizations to build and diversify an annual applicant pool for South Bronx Community.
To be successful in this role, the Operations Manager brings a track record for designing and implementing successful recruitment and/or marketing strategies, especially fostering interpersonal connections; and experience building and maintaining relationships with community members and partners.The Operations Manager must have a working understanding of enrollment target setting, and should be comfortable working with and manipulating data to drive outcomes and make adjustments to their strategies.
Key Responsibilities and Accountabilities
Student Recruitment and Enrollment:
- Devise, manage and implement recruitment strategies and operational plans that support the recruitment of qualified students wishing to attend South Bronx Community in line with set targets. Accountable for annual application goals.
- Collaborate effectively with the operations team and leadership to ensure recruitment initiatives and strategy are relevant.
- Manage office and recruitment interns
- Conduct annual school lottery
- Make offers to prospective students for open seats
- Actively build and manage a waitlist of prospective students
- Manage new student enrollment and registration
- Organize new student orientation
- Assist with welcome visits for new students and families
- Demonstrate knowledge and support of SBC mission, vision, and core values
Communications and Reporting:
- Constant communication with families with updates and important next steps
- Identify, attend and evaluate a range of student recruitment events including recruitment fairs, exhibitions, seminars, school visits, community organized events, presentations at community partners, etc.
- Report out regular updates on progress towards goals to leadership
- Oversight and distribution of newsletters and related communications
Data Management and Records:
- Partner with the data and technology team to ensure the application process and tools align with the expectations for the user experience
- Track and analyze all data regarding student recruitment benchmarks and goals. Drive weekly metrics and data meetings
- Support the maintenance, updating, and filing of student records including academic, contact, health and emergency information
- Transmission of student transfer and withdrawal paperwork
- Proficiency with ATS system
Family Engagement:
- Supporting parents in building a community where they can feel supported.
- Creating monthly newsletters to highlight school events and milestones, important dates and student activities
- Building a parent community and by using parent turnout at high volume events to facilitate parent community building, as well as information distribution.
Other duties, responsibilities, and special projects as assignedCore Competencies:
- Must have the ability to manage multiple projects while working with definite interruptions
- Must be highly, detail oriented and accuracy driven to meet deadlines and set priorities
- Must possess excellent computer skills including Microsoft Office (Word, Excel, and PowerPoint)
- Written and verbal communication skills, fluency in Spanish is a plus
- Must possess excellent interpersonal skills to establish and maintain effective working relationships
- Must have the ability to be flexible in order to simultaneously communicate and meet with multiple departments/diverse groups/vendors while maintaining confidentiality
Minimum Qualifications:
- Bachelor's degree in area of specialty
- Minimum of 3-5 years of experience in the field or in a related area
- Familiar with standard concepts, practices, and procedures within a particular field
- Bilingual/Spanish speaker a plus
Pay: From $68,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
